Veterinary Practice Manager
Animal Trust Limited
Ashton-under-Lyne, Manchester
6d ago

Practice Manager

Animal Trust has a mission to provide the best access to good veterinary care. We have the vision to be a network of hospitals accessible to pet owners who earn the real living wage.

Already providing care to over fifty-thousand patients every year, we are one of the fastest-growing veterinary organisations in the country.

At Animal Trust we want to revolutionise veterinary care to enable pet owners to access help for their sick pets. Our new Practice Manager will have responsibility for human resources, health and safety, finance and budgeting including debt and insurance, diary management, and the coordination of complaints and investigations of service standards breaches.

You will work closely with the clinical team in maintaining our high standards of client and patient care. You will also collaborate with the leadership team in aspects of strategic planning : we would love to hear from applicants who can help us develop and grow our hospital in new and innovative directions.

Your most important role is that of managing our client service advisors who are the face of our business, so being a supportive team player is paramount.

Duties and Skills Required

  • Responsible for the day-to-day operations of the surgery
  • Solve problems swiftly to ensure our businesscontinuity and smooth processes
  • Work with the clinical leads to ensure processes and protocols are in place, visible, understood and adhered to.
  • Lead site meetings and develop a one-team culture across clinical and none clinical services
  • Recruit, train and develop our client services team
  • Develop and manage strong links between central services and the site teams ensuring site processes effectively dovetail with central process and policy.
  • Key Areas of Responsibility

  • Client Experience
  • Profit and Loss Performance
  • Managing maintenance of equipment
  • Regulatory Compliance Health and Safety, Data Control, Pharmacy, Waste and RCVS
  • Driving Animal Trust’s brand on-site to deliver the best access to care with fair and straightforward processes
  • Drive sustainable practices
  • Are you the right candidate?

    We expect that you can balance being calm in a crisis with being fair and firm. You have an excellent understanding of the pressure that our clinical and non-clinical teams are subject to.

    You are an inspirational leader with a positive and upbeat attitude, and have experience of keeping teams motivated and on track with their priorities.

    Experience in the veterinary sector is desirable, however not essential. Above all, it’s essential that you share our vision for developing a not-for-profit service that continues to deliver good, affordable care to our patients : that vision will always be the backbone of the decisions you make.

    Job Particulars

  • £30-38K pro rata
  • Part time 25 hours per week (5hr working days Monday to Friday)
  • 6-month probationary contract
  • Location : Ashton
  • About Animal Trust

    We're a leading provider of not-for-profit veterinary care. Founded by a team of committed, passionate vets, we work together to shape the future of veterinary medicine by providing something refreshing for clients and staff in the fast-paced changing veterinary industry.

    Animal Trust is open to everyone and there are no eligibility criteria for clients to meet, meaning we see a wide range of animals and cases.

    Our simple pricing structure helps give owners confidence and we always maintain an honest and upfront approach.

    Proudly, we continue to invest in our surgeries, which not only benefits our clients but also our staff and our simple pricing structure helps give owners confidence.

    Animal Trust strives to be an equal opportunities employer. This means that decisions concerning recruitment, promotion, dismissal or any other aspect of employment will be based on the needs of the business and not any assumptions based on sex, race, age, disability, gender reassignment, sexual orientation, married or civil partnership status, pregnancy or maternity, religion or belief.

    This is an important commitment which all employees are expected to share.

    Employees are encouraged to raise with management any discriminatory behaviour, assumptions or attitudes they encounter at work and are entitled to do so free from any reprisal providing they are acting in good faith or in the reasonable belief that they are acting in the public interest.

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