Part Time Helpdesk Administrator
Fareham, United Kingdom
3d ago

Company Description

Working within the Mitie values and behaviours

People Mitie is a people business. It’s our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy -

We do what we say we will

How we behave

  • We treat all colleagues with respect
  • We challenge people when they don’t do the right thing
  • We welcome advice from anyone that might improve what we do
  • We are open and honest
  • We think safety and always follow rules for safe working
  • Helpful -

    We go out of our way to make a difference

    How we behave

  • We work with each other to achieve the best for clients and for Mitie
  • We share information to help colleagues succeed
  • We build great relationships
  • Our first response to requests will always be positive
  • We look out for each other, never walking by unsafe actions or situations
  • Inspiring -

    We help others to be the best they can be

    How we behave

  • We support and encourage each other to develop
  • We lead by example
  • We set clear expectations
  • We listen to and learn from others
  • We learn from mistakes and incidents to prevent recurrence
  • Passion Take our people, add their passion, and you get something special.

    Spirited -

    We give it everything we’ve got

    How we behave

  • We do good things for each other, the environment and the community
  • We appreciate diversity and encourage it
  • We demonstrate team spirit
  • We are committed to doing things better and setting new standards in all that we do
  • We take pride in what we do and have fun doing it
  • We celebrate success and say thank you
  • Fresh thinking, we want our people to find inspiration from skill development and career progression and enjoy respect and recognition for a job well done.

    Pioneering -

    We do things that excite and amaze

    How we behave

  • We bring new ideas to the way we do things
  • We are willing to try new things
  • We encourage and support innovation
  • We consider things from other peoples’ points of view
  • We embrace new thinking and technologies
  • We build health & safety into everything we do
  • Main duties

  • Liaise with client in reporting of weekly RAG reports.
  • Ensure reactive calls are responded to and closed within SLA.
  • Update billing with changes in client requirements to maximise revenue.
  • Ensure compliance for all QHSE reporting and site-based documentation.
  • Produce client monthly reports and trending back up around attendance and punctuality
  • Liaise with other service lines in provision of service and execution of ado requests.
  • Process and control invoicing and recharge for adhoc and periodic work.
  • Roll out national account initiatives.
  • Monitor and encourage reporting initiatives and client innovations.
  • Liaise with outside providers in creating and developing management information.
  • Manage escalated issues to completion engaging with appropriate stakeholders.
  • Complete regular client surveys via telephone.
  • Manage and review Q-Audit quarterly cleaning audit process to ensure all sites meet target scores.
  • Review and track plant maintenance and compliance for client.
  • Track budget versus spend and implement corrective actions as required via field-based team.
  • Manage own time effectively to complete all given duties within role.
  • Person Specification

  • Confident in-service delivery remotely and client facing
  • Ability to negotiate on deadlines and with clients for problem resolution
  • Practical and well organised with a clear demonstrable ability to multi task and prioritise workload based on priority
  • Excellent customer liaison skills
  • Excellent interpersonal skills to liaise with both client and internal stakeholders
  • Ability to engage and persuade others in solving problems
  • Approachable and friendly
  • Excellent report presentation skills including competent use of word and excel to high standard
  • Apply
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