Customer Call Handler
Lookers
Liverpool, United Kingdom
3d ago

Market leading employee benefits

An excellent opportunity has opened up at our Vauxhall Business Development Centre based in Liverpool for a permanent Full Time Customer Call Handler to join our team.

The successful candidate will be providing a 1st class customer service to our customers that are looking to book their vehicle in for servicing or repairs.

You will be handling a high number of incoming calls as well as making outbound calls to our existing customer data base, ensuring that our customers are given accurate information and advice.

You will also be handling a high number of email enquires that customer have submitted and replying to the customers within a set time scale.

You must maintain the high standards of service quality, professionalism and premium service expected by Lookers and the brands.

About You

You will have a positive energy and passion for providing a great customer service experience and enthusiasm for the Vauxhall brand.

You will have an excellent telephone manner and a drive to exceed customer satisfaction and quality objectives. You will have exemplary communication skills (both verbal and written) and demonstrate a thorough approach to work, with a focus on detail and accuracy.

This role is within a fast-paced contact centre environment so you will be computer literate and are discrete with sensitive and confidential data as well as being a supportive team member.

Salary : £17,500 per annum + uncapped bonus scheme

Hours : Monday to Friday between 8am & 6pm. You will be required to work 1 Saturday in 4 9am to 1pm, you will receive a half day in the week.

Why us...?

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.

We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, enhanced paid maternity leave for women and for some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.

We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.

So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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