What will you do?
Serves as the internal link within the company and will have direct contact with all internal departments and direct contact with external customers
Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard
Leads and represents the business at kick off meetings as required by the customer
Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates
Interacts with Quality Assurance / Regulatory personnel to drive Problem Reports to closure
Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required
Provides accurate and timely financial forecasting and reporting
Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release
Participates in cross-functional business process improvement activities as required
Works closely together with the account manager to gain overall customer satisfaction
Applies Good Manufacturing Principles in all areas of responsibility
Demonstrates and promotes the company vision
How will you get here?
Minimum Requirements / Qualifications :
Requires understanding and competent use of SOPs required by company Quality standards
Requires excellent organizational, planning, verbal, written and numerical skills with the ability to analyze and define solutions and manage multiple tasks to meet strict deadlines
Requires strong and effective communication, organizational skills and project co-ordination skills with the ability to effectively present information and respond to questions from groups of managers and clients
Requires ability to develop strong customer management skills; proactively anticipates, understands, and responds to the needs of clients to meet or exceed their expectations
Experience required of / in :
Requires accredited college, university or recognized professional degree, preferably in a health-related field
A strong background of successful experience in project management or equivalent
Requires strong interpersonal and communication skills to include excellent relationship building
Requires proficiency in personal computer applications (e.g. Microsoft Word, Excel, PowerPoint, Access, Outlook)
Requires proven experience with customers in a dynamic environment
We offer motivating and multi-divisional tasks in an innovative and international working environment.
Please send in your application, including a cover letter, CV (in one document) in English. Please apply via . Reference : 155889BR.
Please apply as soon as possible, the position will be filled as soon as suitable candidate is found.
If you have questions about Thermo Fisher Scientific and / or the position - please contact Amy Beadle on 0208 1246623.
About us :