Technical Solution Manager
Ernst & Young Global Limited
London, England, GB
13d ago

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently.

We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.

Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients.

Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units : Client Technology (CT) - focuses on developing new technology services for our clients.

It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly. Enterprise Workplace Technology (EWT) EWT supports our Core Business Services functions and will deliver fit-

for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

Function : Client Technology Sub Function : Solution Architecture Job Rank : Assistant Director Position Summary : The Technical Solution Manager is the entry point into the Solution Architecture team and accountable for solution intake and coordinating the solution planning process of new demand upon validation and prioritization by the CT Technology Officers.

Responsible for collaborating with the Solution Architects, product costing, product manager, other domain experts in Service Lines and other Client Technology team members in comprehensive technical solution planning that includes assisting in solutions plan development, business case estimations, staffing and procurement functions.

The role requires strong customer service orientation, delivery excellence and ability to negotiate with business partners while managing customer expectations.

Essential Functions of the Job :

  • Understand client’s business requirements and assist in preparing technical solution plans to suit those requirements by closely working with Solution Architects, product costing, product manager, other domain experts in Service Lines and other Client Technology team members
  • Work closely with the Offering teams / Business requestors / product managers to review their Technology requirements and assist in feasibility assessments.
  • Work closely with the Operations team to ensure Support requirements from the Business is incorporated into the Support model as part of the solution planning.
  • Initiate and close the technical, delivery and pricing approvals for the proposed solution plans with the respective approving authorities
  • Work closely with the Platform Design & Product Engineering teams to understand the current and future state roadmap for the Platform Services and Offerings
  • Work closely with the SL Product Managers to ensure Service line demand pipeline is developed and prioritized consistently to support the business vision and growth strategies.
  • Provide feedback to the Platform and Product engineering teams to ensure new features and capabilities are added to the platform based on the demand pipeline and prioritization
  • Ensure appropriate resources required to fulfil planned projects are available & in place through coordination with Resource Planners
  • Evaluates vendor contracts to ensure services outlined is as per Client Technology requirements
  • Nurtures relationships with the EY Global Procurement teams, Monitors business trends and product availability to pay the best price for software and services without sacrificing quality or delivery times
  • Provides input to strategic decisions that affect the functional area of responsibility with-in solution architecture.
  • Plays an integral role in ensuring Client Technology sticks to budgets without losing quality in delivery.

  • Delivers customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution thereby providing a great customer service
  • Ability to work with geographically dispersed teams
  • Support the Client Technology strategy and Security standards across the portfolio, recommend standard methodologies, processes & tools
  • Develop and maintain relationships with CT Leadership and Strategic business partners / technology providers.
  • Knowledge and Skills Requirements :

  • IT Services background with extensive experience in Account Delivery Management, Program / project management methodology, tools and templates, including program / project planning, schedule development, scope management and cost management
  • Strong business acumen and ability to negotiate with business partners
  • Strong customer orientation and able to manage customer expectations
  • Understanding of latest cloud computing and data technologies, business drivers, emerging computing trends, and deployment options.
  • How they can be used in different scenarios.

  • Demonstrate balance between technology and business to be able to communicate solutions, ideas, suggestions to a variety of stakeholders effectively
  • Knowledge on Product management frameworks and governance
  • Advanced experience dealing with statement of work and assessing vendor contracts. Evaluates contracts and vendors, makes final decisions regarding suppliers.
  • May serve as a mediator during disputes between vendors and Client Technology staff.

  • Track record of customer focus, based on openness, trust, and delivering on promises
  • Management skills to manage one or more large, complex programs / projects simultaneously
  • Strong teamwork skills across matrixed client, supplier and geographically dispersed virtual teams
  • Strong interpersonal and negotiation skills
  • Strong collaborator willingness to share ideas, documentation and leading practices
  • Excellent written and verbal communication skills
  • Leader in the use of IT methodologies, processes and standards for financial and product management
  • Supervision Responsibilities :

  • Provides formal and informal coaching on-the-job to grow team members to their full potential.
  • Delivers results through others, leveraging the ability to lead through influence
  • Receives general direction from leadership of the Solution Architecture
  • Due to our global organization and global operating model there may be cross border reporting lines (your manager may be based in another country).
  • The Technical Solution Manager is primarily an individual contributor role and required to work with diverse cross functional, global, and virtual teams and stakeholders
  • Other Requirements

  • As this is a role with global focus and responsibilities, you may be required to work outside of the normal working hours in your time zone to partner with other IT Services staff globally.
  • This role may also include travel, both domestic and international.
  • Desired Qualifications

  • Delivery using common methodologies especially SAFe Agile but also Waterfall, Iterative etc.
  • Certifications e.g . ITIL, SAFe, PMI, etc.
  • Extensive experience in project management
  • Extensive experience in financial management and product cost estimation
  • Job Requirements : Education :

  • A Bachelor’s degree in Engineering / Computer Science, Business Management, Science or related discipline.
  • Experience :

  • Minimum of 10 years overall IT industry experience
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