Main duties :
Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up
Food must meet customer medical and cultural needs including, for example, gluten free, low fat, soft food, halal and vegetarian
Demonstrates a complete understanding of menu items and explains them to guests accurately
Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the correct method for cleaning.
Exhibits a cheerful and helpful manner while greeting guests and preparing their orders
Uses Point of Sale system / cash register to accurately record and process payments.
Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during their shift.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
Hygiene is a priority, ensuring that all tables and work surfaces are clear & clean
Ensures rubbish is regularly removed from areas and in the correct waste streams
Maintains vigilance for pests & reports any non-conformance to the Manager
Ensures all food is stored safely and at the correct legal temperatures.
Ensures all equipment is washed correctly and where permitted with the use of a dishwasher
Promptly and accurately completes due diligence and other food safety documentation.
Undertakes cleaning duties including floors, wall surfaces and equipment adhering to COSHH guidelines.
Reports any safety deficiencies, incidents, near misses, ill health and environmental incidents to their manager.
Ensures company safety arrangements and procedures are followed always. Brings any apparent deficiencies in systems of work or equipment provided to the attention of the Manager
Complies with standards as set up in the company procedures and through training delivered.
Undertakes additional duties as required by their supervisor in line with capabilities.
Communicates effectively with all the teams to ensure there is a seamless way of working across the contract.
Brings to life the Mitie values daily and demonstrates the exceptional everyday.
Maintains a smart, professional and hygienic appearance.
Works safely always giving due consideration for the safety of others and the environment.
Prepared to work in a chilled environment & willing to work in hot, noisy conditions
Knowledgeable about allergens, and cultural needs including, for example, gluten free, low fat, soft food, halal and vegetarian
Food safety level 2 preferred, must be available to undertake mandatory training at short notice to comply with food safety
Standing mostly with manual handling & some bending / stretching / heavy lifting required
Upholds and reflects the vision and values of the Trust and Mitie in all actions and behaviours.
Has a good level of both written and spoken English skills with an excellent attention to detail
Good standard of numeracy, understands principles of stocktake and stock control
Great people skills, customer focussed and focused on delivering excellent customer service,
A strong communicator, who can easily interact with customers and team members
Enthusiastic and Conscientious. Diligent and committed. A flexible approach, and "can do attitude" together with the ability to self-prioritise will be required
Maintains a good working relationship with; Mitie employees, NHS trust employees and hospital patients
Represents Mitie and the client always in a professional, courteous and confident manner
Health and Safety responsibilities
Follow Group and company policies and procedures always;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and / or via your divisional incident reporting system;
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.
Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and / or the needs of the business.