Lead Plumber
Interserve
Berkshire, GB
6d ago

Job purpose

Act as a representative of Interserve Water carrying out work as detailed by the Remedial Works Manager.

This is a mobile, field-based position covering Manchester and surrounding areas.

  • Conduct yourself in a professional manner in support of our customers and work colleagues
  • Take responsibility to deliver a first class service for the customers
  • To deal with any priority remedial works following the legionella WRA or our non-conformance results (Certificate of Service) from Interserve Water risk assessors / engineers
  • To ensure all projects are delivered on time and to the agreed specification
  • To lead each project and be responsible for client satisfaction
  • To assist in the development of a junior colleague
  • Checking paperwork and service standards completed by Engineering team.
  • Carry out allocated work within agreed time schedules, adhering to the Interserve Quality Management System and quality policy, and to the relevant industry guidelines and customer specifications
  • Complete reports and paperwork as instructed by the Remedial Works Manager, Branch Manager, Operations manager.
  • Take responsibility for your own training needs and bring them to the attention of the Remedial Works Manager, Branch Manager, Operations manager.
  • Ensure compliance with Health & Safety Executive and the latest regulations and codes of good practice.
  • Responsibilities

  • Surveying clients sites and produce detailed plans as required, involving travel and overnight accommodation where needed.
  • Work in conjunction with the admin and management team to create an efficient and workable schedule.
  • Complete projects so they can be signed off and are compliant with HSG 274.
  • Organise from start to finish remedial projects from Water Risk assessments and Certificate of service reports.
  • Ensure that you are performing to the required standard as detailed in the job description.
  • Be available to training to enhance their capabilities and efficiency.
  • Provide technical support to the regional service delivery team.
  • Ensure that paperwork is completed correctly and handed in on time.
  • What we are looking for

  • NVQ Level 2 in Plumbing and Domestic Heating, Also any other relevant qualifications working within the Water Treatment Industry.
  • Follow instructions as detailed by the Remedial Works Manager, Branch Manager, Operations manager.
  • Project management and task risk assessment / method statement production.
  • Health & Safety management.
  • Commercial awareness.
  • Planning skills.
  • Customer care / relationship building skills.
  • Ability to manage change successfully.
  • Able to work as a member of a team.
  • Able to work without direct supervision.
  • Physically able to complete required duties.
  • Driving licence.
  • Able to deal directly with customers in a professional manner and represent the company.
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