Act as a representative of Interserve Water carrying out work as detailed by the Remedial Works Manager.
This is a mobile, field-based position covering Manchester and surrounding areas.
Conduct yourself in a professional manner in support of our customers and work colleagues
Take responsibility to deliver a first class service for the customers
To deal with any priority remedial works following the legionella WRA or our non-conformance results (Certificate of Service) from Interserve Water risk assessors / engineers
To ensure all projects are delivered on time and to the agreed specification
To lead each project and be responsible for client satisfaction
To assist in the development of a junior colleague
Checking paperwork and service standards completed by Engineering team.
Carry out allocated work within agreed time schedules, adhering to the Interserve Quality Management System and quality policy, and to the relevant industry guidelines and customer specifications
Complete reports and paperwork as instructed by the Remedial Works Manager, Branch Manager, Operations manager.
Take responsibility for your own training needs and bring them to the attention of the Remedial Works Manager, Branch Manager, Operations manager.
Ensure compliance with Health & Safety Executive and the latest regulations and codes of good practice.
Surveying clients sites and produce detailed plans as required, involving travel and overnight accommodation where needed.
Work in conjunction with the admin and management team to create an efficient and workable schedule.
Complete projects so they can be signed off and are compliant with HSG 274.
Organise from start to finish remedial projects from Water Risk assessments and Certificate of service reports.
Ensure that you are performing to the required standard as detailed in the job description.
Be available to training to enhance their capabilities and efficiency.
Provide technical support to the regional service delivery team.
Ensure that paperwork is completed correctly and handed in on time.
What we are looking for
NVQ Level 2 in Plumbing and Domestic Heating, Also any other relevant qualifications working within the Water Treatment Industry.
Follow instructions as detailed by the Remedial Works Manager, Branch Manager, Operations manager.
Project management and task risk assessment / method statement production.
Health & Safety management.
Customer care / relationship building skills.
Ability to manage change successfully.
Able to work as a member of a team.
Able to work without direct supervision.
Physically able to complete required duties.
Able to deal directly with customers in a professional manner and represent the company.