Regional Service Engineer
Elliott
London, UK
6d ago

Task

To support the Support Services Division within Elliott. Delivering Customer Service Excellence and being a team member of remote Field Service Engineers.

Working as part of the field team to provide a dedicated service of asset repair and maintenance together with installation and dismantle of site cabins.

Strong diagnosis and efficient repair of cabins and internal equipment.

Key Success Factors

Success in a 6 months will include :

To establish them self within the team and be aware of Elliott policies and standard operating procedures relevant to task, to conduct themselves professionally at all times, putting the customer first and effectively resolving technical issues

Good working knowledge of the Elliott product range

Success in 1 year will include :

Play a part in developing the section to achieve the most cost effective solution to operational issues

Assist the team to achieve overall operational excellence and be the market leader in our field

Gain a comprehensive understanding of Elliott customer expectations

Full appreciation of Elliott’s portfolio of cabins and internal equipment

Interact well within the business and demonstrate confidence

Excellent communication skills both internally and externally

Roles and Responsibilities

Key Duties :

  • Visiting customer sites to repair faulty cabin equipment
  • Carrying out comprehensive safety / maintenance checks of all self-powered hire equipment before dispatch / when returned and completing and including all necessary documentation including test certificates and safety instructions

  • Installations and dismantle of hire units and associated equipment
  • Quick and accurate diagnosis of fault
  • Good spares inventory management
  • Asking relevant questions to determine the precise fault / issue to complete the job first time.
  • Liaising with customers / manager / peers / contractors to ensure site work is completed timely and efficiently
  • Effective repair of hire units and its equipment which may require multi-trade skills capability
  • Completing PDA / paperwork thoroughly and accurately
  • Comply with and embrace the Elliott Health & Safety culture and policies
  • Understand and comply with all relevant Company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
  • Act in a professional manner, ensure good working relationships are maintained and promote a good image of the Company at all times.
  • Be aware that the Company operates a Quality Assurance system BS EN ISO 9001 and adhere to the respective procedures.
  • Hierarchical Relation

    To support the Support Services Division within Elliott. Delivering Customer Service Excellence and being a team member of remote Field Service Engineers.

    Working as part of the field team to provide a dedicated service of asset repair and maintenance together with installation and dismantle of site cabins.

    Strong diagnosis and efficient repair of cabins and internal equipment.

    Experience and Required Skills

    Personal Characteristics

    High level of drive, energy and initiative; entrepreneurial, proactive, focused, tenacious and committed, with high standards and achievement orientation

    Desire to lead, influence and coach others

    Good team player

    Strong work ethic; self starter; results orientated

  • Good ability to plan and anticipate
  • Good communication and relationship building skills

  • Ability to work in an operational / functional matrix organisation
  • must be methodical and organised, and work to high quality standards both as part of a team, and when working individually
  • Work Experience

    Technical understanding of hire equipment preferred but not essential

    Good health and safety awareness, a CSCS card holder would be highly advantageous

    Manual handling and working at height is preferable although training can be given

    Ideally basic / intermediate general construction / maintenance skills preferable but not essential

  • Full driving license as travelling is essential throughout the region.
  • May need to stay overnight occasionally
  • May be required to participate in an out of hours service rota
  • Flexibility in working hours is required as may need to start earlier and finish later than normal on occasions.
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