Account Manager Communications
W2O Group
6d ago


W2O Group is an integrated marketing agency with expertise in brand and digital strategy, creative development and communications services.

We work with clients to craft their positioning, strategy, and messaging, as well as supporting connection with customers across multiple communication channels.

Our goal is to make our clients relevant in a distracted world.

Our teams have the right perspective to pivot to today's landscape and anticipate tomorrow's. We are experts in audience architecture, mind-blowing creative and agile multi-media campaigns.

Our work is created with the end in mind so it makes executional impact which ripples from local market communities to global stages.

W2O Group is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact.

We are currently seeking an Account Manager with client services experience in healthcare. The position offers a great opportunity for an individual with a passion for healthcare to work with leading clients in the pharmaceutical, biotechnology, medical devices and health IT fields.

Follow us on instagram - w2ogroup london

Position Overview

  • You have good knowledge of, and experience in pitching to, trade media in life sciences
  • You speak social media : Twitter, Facebook, Instagram, LinkedIn, Snapchat, YouTube, Pinterest, you name it. You have in in-depth knowledge of today’s top social platforms
  • You thrive in an environment that requires constant learning and innovation : Cultivate and maintain in-depth knowledge and understanding of social media platforms and trends to guide account teams and help W2O continue to be a leader in the space;
  • contribute as a thought leader on social landscape, best practices, and cultural happenings across platforms

  • You’re a natural leader, but love working as part of a team : Act as day-to-day social media representative across multiple healthcare accounts as part of an integrated team;
  • help direct the execution of content development and distribution, paid promotions and results reporting for several clients

  • You’re super creative : You can write compelling, engaging and fresh social media content as well as work with creative teams, including designers and copy writers, to develop exceptional content for our clients
  • You know that paid is essential : Counsel clients on best practices for organic and paid social; plan, execute and measure paid social campaigns
  • You have excellent judgement and can execute on community management and know when to raise a red flag.

  • Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
  • Develop draft scope of works, contracts, presentations, creative briefs, PR and marketing materials and other internal / external communications
  • Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and with respective cross functional teams e.
  • g. creative, tech dev, finance etc.

  • Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
  • Sets meetings, provides agendas and contact reports
  • Ability to run client calls or meetings independently
  • Manage account finances and resourcing; must be able to track budget, raise invoices and POs and allocate staffing

  • Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail, Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
  • Professional presence, performs with a sense of urgency and with a client service orientation
  • Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
  • High energy, able to effectively operate in fast-paced, growing and evolving environment
  • Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
  • Has good understanding of social media vehicles and is comfortable managing and drafting communications around them
  • Strong written and oral communication and presentations skills
  • Good management of Microsoft Office tools (PowerPoint, Word, Excel) particularly PowerPoint
  • Excellent business communication ability including informal / formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
  • Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
  • Able to communicate with managers when deadlines will not be met
  • Able to devise and articulate solutions to problems on an ongoing basis
  • Able to clearly communicate project updates, scopes and recommendations to clients
  • Ability to develop project scopes and client and vendor contracts
  • Demonstrated experience with media monitoring, research and taking on projects with limited supervision
  • BA or equivalent work experience required
  • Apply
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