Customer Success Manager
London, United Kingdom
6d ago

At Chattermill we use cutting-edge AI technology to give leading companies the key to improving their customer experience.

We work with many of the most exciting companies in the world (Uber, HelloFresh, Transferwise, Skyscanner, and Deliveroo to name a few!) and are passionate about helping them put their customers' at the heart of their decision making.

In three short years, we've grown from two co-founders to a team of 40 (and counting) bright and diverse individuals. We have big plans and are now looking for a Customer Success Manager to join us to empower our clients to make the best use of the Chattermill platform, drive excellence in our client onboarding, and be a champion of Customer Experience.

As a Customer Success Manager, you will :

  • Work as part of our fantastic Customer Success Team to ensure our clients get the most out of the Chattermill platform
  • Support seamless onboarding and tailoring of the platform for new clients
  • Develop and maintain strong relationships with clients and users from an operational to executive level
  • Become an expert in Chattermill's technology and the possibilities it opens up for our clients
  • Discover and develop opportunities for upgrades within our enterprise key accounts, in addition to building and implementing strategies to bring these to fruition
  • Utilise the capabilities of the Chattermill platform to identify insights for our key accounts on a proactive basis
  • Work with our data science team to run advanced data analysis and deliver insights to clients in a meaningful way
  • What we're looking for :

  • Excellent interpersonal skills and the ability to rapidly build rapport with others
  • A commercially minded individual with experience working in a customer success, account management or business development role
  • Prior experience working with a varied base of enterprise clients and large organisations
  • You're confident when presenting to large groups and thrive in client facing situations
  • An understanding of and passion for the Customer Experience space, as well as for the value of customer insights and how businesses use them to inform strategy
  • An analytical thinker with the ability to work with numbers to answer questions and form compelling arguments
  • Comfortability working autonomously in a fast-paced and high-growth environment
  • Previous experience working in a SaaS company
  • Why join us?

  • A competitive salary and stock options
  • Great progression opportunities - we want you to grow with us!
  • 25 days holiday (in addition to bank holidays)
  • Company pension plan
  • A big focus on personal development including a £500 development budget and biweekly Breakfast and Learns
  • Perks including discounts on cinema tickets, gym memberships and more
  • Flexible working conditions and the opportunity to work from home
  • Lovely office (with great coffee, events, and a rooftop terrace)
  • Office wellness events like Monday Mindfulness and yoga
  • Quarterly Company Socials planned by our great colleagues!
  • Apply
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