Senior Liability Technician/Account Handler
MW Appointments
City of London
4d ago



Lloyds Broker based in the City is seeking to recruit an experienced Senior Technician with solid Liability experience.

You will be technically competent in all areas of drafting technical documentation including the use of PPL.

You will ensure effective handling of all allocated business and accurate preparation of all documentation.

  • Supervise and provide first line support and training to junior members of staff.
  • Deal with new business, existing business and renewals and enter business on to the system.
  • Respond promptly to intermediary queries and ensure that all communications with customers and / or insurers, or other relevant business contacts are accurately recorded (in writing).
  • Inform intermediaries of the policy cover, terms and conditions and claims protocol and reasonably ensure that the client understands the effect of breach of conditions or requirements.
  • Record the details in the client records.

  • Deal with mid-term policy queries and issue endorsements where appropriate.
  • Give instructions and relay any issues to insurance providers / broking department.
  • To maintain and develop relationships through the delivery of excellent service, technical knowledge and expertise.
  • To ensure accuracy and quality of system data to ensure data and information integrity.
  • Ensure compliance with regulations and procedures as laid down by the Financial Conduct Authority (FCA) by keeping up to date with all changes in the regulatory framework.
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