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Data Services Team Leader-005EKC IMServ, the power behind energy efficiency
At IMServ, we help our customers use energy better. Our people retrieve energy data from some of the UK’s largest energy consuming organisations.
The industry relies on the information our people produce to trade, bill and understand billions of pounds of energy each year.
Our specialist services, operated by our experts, deliver tangible energy, carbon and cost savings to our customers by giving access to data intelligence on how’, when’ and where’ energy is used.
We need great people to help us do this. We care about the things you do : being open and trustworthy, delivering our promises, positive customer engagement, being trusted experts and taking ownership.
IMServ makes a real investment in people, offering a challenging but supportive environment, allowing employees to stretch, grow and develop.
In terms of career progression, the availability of a comprehensive training programme ensures the only limits are your own drive to succeed.
We currently have vacancy for a Data Services Team Leader based at our office in Milton Keynes.
PURPOSE OF ROLE
To Lead and Develop a team to deliver services to a standard that exceeds our customers’ expectations by :
Providing Leadership, motivation and development to your team
Supporting your team by removing roadblocks which prevent the delivery of Operational services
Drive the delivery of services against KPI’s and SLA’s as defined by the Operations Delivery Manager
Build and maintain relationships with other internal operational functions to deliver a cohesive end-to-end operational service
Identify and implement process improvements utilizing the resources available to you
Understand transactional timings and volumes of the workload within your area of responsibility, review resources regularly to ensure sufficient resource is allocated to ensure services are delivered in line with customer expectations and company goals
Manage key 3rd party relationships with Meter Operators and Suppliers to ensure expectations are understood and being met
Carry out regular performance reviews in line with the Schneider review process
Provide regular coaching and support to maximise your teams effectiveness
Carry out training needs analysis to identify training requirements to support individual development and succession planning
Monitoring and reporting of performance, absence and holiday for team members
Development and implementation of action plans to address absence, performance and quality issues
Support industry change requirements by providing input into projects and testing when required
Ensuring all work is delivered in line with industry guidelines and compliancy measures
Ensure issues are proactively resolved for the company and the customer to ensure outstanding work is within agreed targets
Manage your own workload ensuring that all key tasks are completed on time and accurately
Responsible for operating and reviewing business processes effectively and efficiently to deliver high-quality and high-
performance services to our customers
Working with other teams to create and execute a cohesive, efficient and customer-focussed working environment that embraces best practise
Proactively identify own development needs and creation of development plan
Pro-actively support customer portfolios to ensure a consistent and high level of service in accordance with the customer specific SLA’s and to ensure all service lines are met that leads to customer satisfaction, retention and growth.
Monitoring and reporting the volumes associated with inflow of work and model resource to ensure operational cover is provided
Competencies and Attributes for Role
Excellent communication skills both written and verbal
Customer Case Management
Achieve Sustainable Results
Focus on Customer
Lead High Performing Teams
IMServ Leadership Expectations Business Developer
Our leaders are obsessed with growth. They allocate time to think, design differentiated strategies and focus on detailed execution of operational plans.
The job of our leaders is to build great teams and develop great people. A leader is like a coach. When we look at the team, we see the truth of the leader.
Our leaders display trust and a positive attitude in interacting with other leaders. They are builders of bridges and not of walls.
They are easy to do business with.
SCOPE Values Role Model
They always put the interest of the company before their own entity or personal interest. They exemplify our values.
They know the business and technology inside out. We train them to be experts in their domain.
They prioritise and simplify.
PERSONAL SPECIFICATION Skills
Clear communication skills, particularly able to create a clear, unified view of IMServ’s direction that enables people to follow
Customer focused; is able to identify and respond to customer’s needs
Natural ability to coach people
Good problem solving skills, able to grasp problems quickly and draw informed conclusions
Able to work in a complex environment with conflicting demands and make clear and consistent decisions
Anticipates issues and is pro-active in dealing with them
Willing to take ownership for issue resolution
Can manage own time to meet daily requirements
Flexible, willing and able to cope with change with the ability to work under pressure
Positive and enthusiastic with a can do attitude
Conscientious, accurate and diligent
Ability to Influence and motivate
Good level of written and spoken English
Good level of Microsoft office packages (Excel, Word, etc)
Experience of leading and motivating a team
Good knowledge of process management and improvement activities
Previous Supervisory / Management Experience
Knowledge of the UK Electricity Market Advantageous
At IMServ, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity.
We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve.
As a result, our teams are stronger to drive the company's future.
We are always open to a conversation around flexible working. Please apply online.