Senior Pensions Administrator
XPS Pensions Group
Belfast, GB
4d ago

Job details

Job title Senior Pensions Administrator - Part time Job reference REQ000192 Date posted 14 / 10 / 2019 Application closing date 14 / 11 / 2019 Location Belfast Salary Package Please see below Job category / type Pensions Admin Administration Services Group Job description

Please note this role is part time, 22.5 hours per week.

About the Company

XPS Pensions Group is the only UK pensions specialist listed on the UK main market. We are actuaries, consultants and administrators working to protect and enhance the benefits of hundreds of thousands of pension scheme members.

We provide a positive working environment with an emphasis on training and developmentand we put relationships at the very heart of our business.

You can expectan exciting and fulfilling career in a growing business and an industry thatprovides a consistent challenge.

Your ambition is our ambition.

Our Values

Our values are at the heart of everything we do, the shared spirit that makes us one team. Wherever you are and whatever you're doing, it's the way you do it that makes you XPS.

You will be expected to be :

  • Agile
  • Helpful, and
  • Do the right thing
  • About the Business Area / Department

    We are proud to have been ranked No.1 Third Party Administrator in the 2018, Professional Pensions Survey, for the fourth time in five years.

    Our client and member focused services include :

  • pensions administration
  • third party outsourcing
  • communication
  • scam identification
  • payroll services
  • pension scheme accounting
  • de-risking projects
  • consultancy
  • Our teams of pension administrators provide services to a wide range of trust-based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes.

    Our administrative approach is scheme-based; one team is responsible for every aspect of each client's service, enabling usto build the best possible relationships and provide the clarity of focus eachscheme deserves.

    Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customerservice as we do on technical proficiency and quality control.

    Main duties and responsibilities

    Job purpose summary

    To provide an effective and efficient pensions administration service to XPS Administration clients, whilst participating in achieving team objectives and actively contributing to the overall objectivesof the Company.

    The successful individual will play a key part in the overall success of the Company.

    Key responsibilities & accountabilities

    Performing all intermediary and complex pensions administration and project related tasks, including taking day to day responsibility for an assigned XPS Administration's client portfolio.

    Key responsibilities include :

  • To promote and adhere to the XPS workplace values.
  • Managing day-to-day activities of staff to ensure efficient and effective delivery of client work to agreed deadlines tocomply with legislative and clients' requirements.
  • Acting as a key member of the pensions administration team, providing support to the assigned deputy manager and where applicable, deputising for them when absent.
  • Day to day management of client relationshipswith trustees, scheme members and corporate clients, acting as first point ofcontact where applicable, taking a proactive stance to gain an extensive knowledge of their assigned client portfolio.
  • Project managing projects such as renewals,benefit statements, life assurance, PHI and lifestyling / investment switches.
  • Handling any data processing and administration tasks, ensuring projects arefully monitored and completed in line with customer and legislation requirements.

  • Ensuring standard documentation is schemespecific, and incorporating them into existing procedures.
  • Preparing for and where appropriate participatingin trustee meetings.
  • Handling complex pensions queries and pensionsconsultative advice.
  • Performing complex manual benefitscalculations.
  • Producing ad-hoc and standard letters to 'final letter standards' in response to customer queries.
  • Managing ad hoc projects and exercises, e.g.bulk mailshots to scheme members.
  • Updating relevant pension administration databases and systems.
  • Maintaining scheme control files.
  • Monitoring, delegating and co-ordinating workflow, reporting regularly to deputy manager on progress and issuemanagement.
  • Monitoring ongoing procedural developments andimplementing changes to procedures where required.
  • Checking of work completed by more junior staff at associate and senior associate levels, including calculations,correspondence, reports and data updates.
  • Informal training and mentoring of more juniormembers of the team.
  • Assisting in appraisals and the recruitment process where required, as well as supporting deputy manager in general HR,induction and performance issues.
  • Contributing to technical sub-committees and technical administration discussions.
  • Ensuring the billing process is processed to deadlines.
  • Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
  • Keeping abreast of technical and legislative developments within the pensions industry.
  • Working closely with other departments / teams both internal and external to the Company in order to provide a total service to our clients.
  • E.g. Pensions Accounts, Payroll, Administration Support and ITM (3rd party IT software provider).

  • Ensuring the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meeting required utilisation targets and assisting team leader in ensuring more junior staff record chargeable hours correctly.
  • Due to the changing nature of the business,the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.
  • Job Requirements

    Knowledge & experience

  • Able to demonstrate a thorough knowledge of pensions administration activities and can apply this knowledge to any scheme.
  • Previous pensions administration experience including leavers, retirements, deaths, transfers in, transfers out, monthlyand annual processes, benefit statements and renewals.
  • This role is likely to appeal to individuals with a minimum of 5 years' experience although not exclusive as all applications will be considered on an individual basis.

  • Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
  • Experience of checking and mentoring more junior members of staff is required.
  • Third party pensions administration experience preferred, although strong all round experience within an in house pensionsdepartment, which is not purely process driven will be considered.
  • Previous presentational experience would be of distinct advantage to assist with client meetings and new business development activities.
  • Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.
  • Previous project management experience would be required to perform pension administration project based work.
  • IT proficient, in particular Microsoft Word,Excel, Outlook & PowerPoint.
  • Training, education & qualification

  • Educated to a minimum of A Level or Degree or equivalent standard.
  • Ideally a minimum of three C grades or above at A Level or equivalent qualification.
  • Strong Maths and English GCSE or equivalent qualification - minimum grade B.
  • Significant progression within a relevant pensions qualification e.g. CPC / QPA / DPC / RPC / APMI (or applicants deemed 'qualified by experience' would be considered).
  • Skills, abilities & personal qualities

    In addition to the necessary experience, qualifications and academic achievements, the incumbent should be able to demonstrate the following key attributes :

    Critical criteria :

  • A self-motivated approach to professional and personal development.
  • Willingness to learn and take on additional responsibilities commensurate to position within the team.
  • Able to listen and follow instructions, procedures and assimilate information quickly in a consistent and accurate manner.
  • Equally comfortable in providing instructions to other members of theteam to ensure consistent, accurate work is delivered.

  • Involvement in informal mentoring and management of more junior staff.
  • Able to proactively take ownership and responsibility for own workload.
  • Enthusiastic, positive and flexible approach to work.
  • Effective interpersonal abilities, able to forge strong working relationships with colleagues and clients
  • A high degree of accuracy and attention to detail is required in order to perform their duties both numerical and written.
  • Confident communicator, able to communicate effectively, professionally and concisely in writing, face to face and / or overthe telephone.
  • Able to work as part of a multi-disciplined team.
  • Good analytical and problem solving skills,capable of anticipating, resolving and owning problems to resolution.
  • Able to recognise the need for a customer focused approach to their service delivery both in terms of quality and exceeding customer expectations.
  • Excellent organisational and planning skills,both of self and other team members.
  • Able to delegate work priorities to less experienced staff and manage work flows to meet client and legal expectations.
  • Forming successful professional relationships both internally and externally.
  • Supports, motivates and coaches colleagues and shares knowledge to the benefit of the team and / or wider Company.
  • Flexible approach to work pressures.
  • Continuing to augment technical pensions knowledge as well as keeping abreast of legislative changes and is seen as a source of advice to others.
  • Continues to seek ways of improving quality,service delivery and efficiencies in processes and procedures.
  • Good time management skills. Ability to workin advance of deadlines and prioritising multiple tasks.
  • Well-developed project management skills -able to see projects / tasks from concept through to completion within given timescales.
  • Thinking beyond the immediate team when considering tasks and action as to potential impacts.
  • Developing personal impact with colleagues.
  • Desirable

  • Sound commercial and business awareness.
  • Contributes towards non-client activities (such as technical sub-committees).
  • Package Details

    We offer an attractive reward package, typical benefits can include :

  • Competitive salary
  • Participation in Discretionary Bonus Scheme
  • 25 days holiday (pro-rata)
  • Pension Plan
  • Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
  • Life Assurance cover
  • XPS Rewards (offers discounts and savings from retailers and services providers as well as offers available via phone)
  • Interest free season ticket loan
  • It is XPS policy that an appointment is conditional on the following requirements and will be withdrawn without compensation if any of these conditions are not satisfied :

  • Employment references (FIVE years)
  • Employment gap verification (Greater than 1 month)
  • Adverse financial history (Detailed)
  • Identity verification and Right to Work confirmation
  • Sanctions / anti-terrorism
  • Basic DBS Disclosure (online process through DDC)
  • Retro employment checks every 2 years
  • XPS Pensions Group is an equal opportunities employer and positively encourages application from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief.

    Please note that we reserve the right to close our vacancies early.

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