Neighborhood Officer
MarkJames Search Ltd
Maidenhead, Berkshire
1d ago

Responsibilities :

  • Manage a number of properties with a variety of tenures across a broad geographical area.
  • Actively manage customer rent accounts.
  • Conduct monthly estate inspections reporting and raising communal repairs to mitigate potential health and safety risks to customers, comply with statutory legislation and protect the organisation from litigation.
  • Carry out regular tenancy visits to homes
  • To report and raise responsive and planned repairs to homes as required.
  • To identify and investigates cases of tenancy fraud, liaising with partner agencies including benefit departments to support cases that necessitate legal actions.
  • Support customers in maintaining tenancies by addressing and resolving incidents of neighbour nuisance, ASB and any other breaches of tenancy.
  • Develop effective partnerships with relevant stakeholders within supported housing to uphold and promote safeguarding and protection matters.
  • Work in partnership with the Asset Management Team
  • Ensure diligent record keeping and administration across all areas of tenancy management.
  • Flexible approach to work and attendance at meetings out of hours as required.
  • To take on other duties commensurate with this post as directed / delegated by the Housing Manager.
  • Requirements :

  • Must have experience of working in the housing sector
  • Effective communicator both verbally and in writing.
  • Ability to work within a team and on own initiative to meet department targets.
  • Able to effectively represent the organisation at county court and to external partners.
  • Solution focused with strong negotiation skills to successfully resolve complex housing cases.
  • Good knowledge of housing legislation and regulation.
  • An understanding of current housing and welfare benefit issues.
  • Due to the nature of the Business you must drive with access to your own vehicle, to travel within the Thames Valley area.
  • This is a full time, temporary position working :

    Monday -Thursday 8 : 45am- 5 : 15pm and Fridays : 8 : 45am - 4 : 45pm.

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