Business Assurance Manager
Kleinwort Hambros
London - Great Britain
13d ago


People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours.

It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation.

Bringing words like hard work and dedication together with community and respect has enabled us to work collaboratively and build our future together.

We call this Team Spirit and it's what makes us different. It's what makes you different.


Description of the Business Line or Department

The Commercial department is responsible for implementation and the development of the businessthrough intelligent planning, reliable operations, providing a robust governance framework and creating productive relationships with the Private Banking, Wealth Planning and Credit teams.

Due to the variety of different roles within the Commercial team from Marketing, Communications, KYC, Governance and Project management.

The Commercial team is able to facilitate supporting the Bankers, the Investment team and Wealth Planning when providing a service to our clients.

Summary of the key purposes of the role

Monitor the internal control environment for Commercial, Wealth Management Services and Credit in all jurisdictions, to establish that it is robust and meets local regulatory standards.

For the avoidance of doubt this covers both execution and service locations for all activities relationship managed from the UK, the CI and Gibraltar

Summary of responsibilities

Execute all necessary daily, weekly and monthly BAU business assurance monitoring processes, including :

Perform first line of defence control activity including, suitability reviews, credit reviews and complaint handling

Sample client take-on documentation to assess adherence to regulatory requirements, quality of client and risk profiling

Provide feedback to Front Office staff and ensure the closure of identified issues

Work in collaboration with the group wide Business Assurance team, escalating issues to the Head of Business Assurance

Assist in the compilation of reports, including the Conduct Report and Balanced Scorecards

Co-ordinate, and where necessary, deliver on-going training to Front Office staff on Conduct Risk and Business Assurance issues

Work with Private Banking Team Leaders to coach and develop staff on key controls and regulatory process

Maintain version control of business assurance policy and procedures and execute action plans to remediate exceptions to these policy and procedures whether internally created or if created by Internal Audit, Compliance or Operational Risk.

Proactively suggest improvements to processes and procedures which will reduce risk, increase productivity amid ongoing desire for the business to simplify and ensure first time right culture.

Represent Business Assurance at relevant governance meetings as required.

Level of Autonomy and Authority

Day to day responsibility on operational matters with escalation to the Head of Business Assurance for material exceptions


  • Knowledge of legal, regulatory and industry requirements
  • Influencing and strong stakeholder management and communication
  • Project management
  • Problem solving
  • Commercial awareness
  • Financial product knowledge
  • Analytical Thinking
  • Communication skills
  • Change Management
  • Decision Making
  • Planning & Organising

    Financial Services qualification

    Retail financial services or asset management Regulatory and compliance knowledge

    Experience of performing controls

    Knowledge of issues of a Private Bankingfunction and activity

    Regulatory module of financial threshold qualification

    Required : Postgraduate Degree

    Desirable :

    Regulatory module of financial services qualification

    Retail financial services or asset management threshold qualification

    French (desirable)

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