Senior Process Technologist
Finsbury Food Group
Lightbody of Hamilton, Scotland, United Kingdom
6d ago

Job Title : Group IT Support Analyst

Location : IT Team, Sheffield

Work Days : Monday Friday, 40 hours (Hybrid Working available)

Contract : Permanent

Our vision is to be the leading specialty bakery group in the UK and we want the best people in place to achieve this. Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals.

We want good people to join our company, to help our company continue to go from strength to strength. If this sounds like you, please read on!

Job Purpose

This role is responsible for providing first / second line support via group helpdesk system. Working closely with Group Helpdesk Manager to ensure all incidents are closed based on SLA’s, escalating to and working alongside third party support partners where required.

Role Key Accountabilities

  • Reporting to Group Helpdesk Manager and working alongside wider helpdesk team to ensure all business systems are supported and maintained to a high standard
  • ERP system administration / support.
  • Assist with daily general IT Support to all group users.
  • Support IT projects as directed by the Group Helpdesk Manager
  • Provide onsite support where required across UK sites
  • Knowledge, Skills & Experience

  • Preferably relevant Computer Science degree qualification.
  • Familiar with windows 10 setup & rollout
  • Office 365
  • Working knowledge of windows servers & active directory management
  • IT HelpDesk administration experience.
  • Exposure to cloud based systems, Azure, AW
  • Excellent communication, analytical and problem-solving skills
  • Flexible working attitude
  • Ability to manage priorities and workflow
  • Current full driving licence
  • What’s in it for you :

    In addition to a competitive salary, you will receive : -

  • Learning and Development opportunities
  • Free Employee Assistance Programme (open to colleagues and their families)
  • Retail discounts
  • Employee Recognition Awards
  • Pension Scheme
  • Death in service benefit
  • Long Service Awards
  • Occupational Health Service
  • Free Parking
  • Hybrid Working is also available
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