COORD SERVICE SCHEDULER
Textron Aviation
Doncaster, ENG,GB
3d ago

POSITION SUMMARY :

To schedule and coordinate aircraftmaintenance, modifications, and service bulletin / letter compliance includingairframe, avionics, and engines for service centers

POSITION RESPONSIBILTIES :

1.Schedulesaircraft operators into the service center for maintenance, modifications, andservice bulletin / letter compliance (Includes airframe, avionics, and engines)

2.Based uponservices requested by the customer, coordinates with parts department topre-order known required parts and service bulletin kits.

Also, pre-arrangesoutside services with vendors to ensure all requested work can be accomplishedwithin the schedule pre-

arranged with the customer.Needs to cross reference CESCOM, and otheraircraft information on arrival to ensure all known inspections and maintenanceis planned or customer is made aware

3.Developscost estimates to accomplish inspections, modifications, after marketinstallations, and service bulletins

4.Developsreference system to provide retrievable information regarding labor hours,parts cost, etc., regarding frequently quoted services, bulletins, andmodifications

5.Keepscurrent on revisions to inspection requirements, changes in parts prices(particularly service bulletins) warranty status of scheduledaircraft / bulletins, revisions to FAR’s and other data that could affect pricequotes or customer down time

6.Maintainsa current customer file on S2K (schedule 2000) to include : customer name,account number, contacts, phone numbers, address, aircraft unit, serial, andregistration number

7.Marketsthe center’s service capabilities to new customers with the center’s marketarea

8.Conductsa thorough repeatable analysis of the customers’ Cescom report, additionalcustomer requests, service bulletins, air worthiness directives and providesdetailed schedule options with lead-

times and downtime so the customer can makean informed decision.Includes all UADand DEMO aircraft

9.Preparesnecessary documents into package prior to the customer’s arrival and presentsthem to service center management for customer debrief

10.Preparesa weekly maintenance schedule (with a two week window) for distribution to alldepartments within the center while maintaining an accurate schedule.

11.Attends PCF and the weekly crewchief / supervisory meeting, prepared to discuss pre-arranged services, parts / kitavailability and other factors that influence the customer’s due-out schedule

12.Coordinates and / or issues PCF (projectcoordination forms) for special projects such as modifications, engineeringissues

13.Keeps current knowledge of the qualityinspection requirements that could affect a work scope maintenance event or theability of the service center to work on a scheduled aircraft

14.Responds to customer request and concernsin a timely and professional manner

15.Verify that work requested falls within thefinancial credit limit of the customer’s account and provides alternate optionsif it does not

16.Daily manages the capabilities of the shopas to not overload or under utilize resources Must ensure daily effectivecommunication with Manager, CSR, TSR, Mechanic Leads, Avionic Leads, and othersthat support aircraft arrival, maintenance and departure to ensure customersatisfaction

17.Involveshim or herself in the daily decision process of maintenance within Bay assignedand coordination with other Bay schedulers to ensure an accurate schedule

Qualifications

EDUCATION / EXPERIENCE REQUIREMENTS :

  • Required :
  • oBachelor’sDegree in business or related field

    oCustomerservice skills

    oGoodunderstanding in the operation of standard office equipment and Microsoftoffice applications including : Word,Excel, PowerPoint, and Outlook

    oGreatverbal and written communication skills

  • Preferred :
  • o2-3years of aviation maintenance

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