Customer Service Team Leader
Betfair
Ponders End
19d ago

The Paddy Power brand boasts an international multi-channel betting and gaming group. The Paddy Power brand is widely seen as one of the most distinctive consumer brands in Europe.

The Betfair brand is famous for Innovation. Betfair pioneered the betting exchange in 2000 a product which altered the landscape of the sports betting industry.

Today, Paddy Power Betfair is a force to be reckoned with. We have a market-leading presence in the UK, Ireland, Australia and the USA, as well as a range of B2C and B2B operations across Europe.

Description

Role Title : Customer Service Assistant

Department : UK Retail

Reporting Relationship : Shop Manager

Location :

Customer Service Assistants

Who they are :

We bring excitement to life. Our aim is to be a world-class betting and gaming business, trusted by our customers, colleagues and partners.

We lead the market through innovation, offer best-in-class and personalised gambling experiences, provide entertainment and safe, responsible gambling experience.

Our Customer Service Assistants are at the core to making this happen.

Our Customer Service Assistants are the first point of contact with our customers; responsible for meeting, greeting and providing them with the best in-

class and personalised customer service. They will be on hand to help by answering questions, demonstrating product knowledge and taking bets.

What they do :

Our Customer Service Assistants

  • Welcome customers and visitors into the shop.
  • Handle cash quickly, accurately and responsibly.
  • Floor walk and greet customers.
  • Promote products and services.
  • Provide a friendly and efficient service so as to encourage repeat business.
  • Ensure their shop remains fully compliant to ensure full compliance with all company policies and procedures at all times.
  • How they do it

    Our Customer Service Assistants

  • Are proactive, ambitious and focussed on their shop’s goals and objectives. They grab opportunities with energy and drive, and can be counted on to get stuff done’.
  • Live to meet and exceed their customers’ expectations. It’s what makes their shop successful and their job enjoyable.
  • Have excellent communication and listening skills, which is essential in ensuring a successful shop.
  • Treat customers and colleagues with respect.
  • Embrace change with curiosity and an eagerness to learn new initiatives and products
  • Remain curious and always learn from their mistakes in order to deliver best in-class customer experience.
  • If you think you have the skills and behaviours required for this role, then apply for a job with Paddy Power today!

    Our Values

    Our values are important to us. In fact they shape and guide everything we do from improving our performance and working as a team, to hiring the right people and developing our talent.

    There are five key values that we live by :

    Relentless Will To Win : We strive to stay ahead of the game and achieve more for our customers and each other.

    Collaboration : We win by having the best people, working well together and building strong relationships.

    Integrity : We take pride in doing what’s right. No exceptions.

    Agility : We adapt at pace and with purpose, and thrive amid change.

    Low Ego : We take our work seriously but not ourselves, and never believe our own hype.

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