Membership & Retail Assistant
National Trust
Berkhamstead, UK
6h ago


Our retail and visitor teams are at the front line of raising the funds we need, to deliver our cause, whilst delivering an exceptional service for our visitors.

If you love working with people from all ages and backgrounds, this Membership and Retail Assistant opportunity could be the right role for you.

We are looking for a Saturday Membership & Retail Assistant to join the team.

What it's like to work here

Ashridge Estate, a working estate has been part of the Trust since 1926. Covering a huge area of the Chiltern Hills, Ashridge features diverse landscapes, from woodlands to chalk downlands, which is full of wildlife and a popular place with locals and visitors alike.

This is a great opportunity to become part of a supportive and close-knit team in a place you’ll love working.

Click here for more information about this location

What you'll be doing

As a Membership & Retail Assistant, you'll be responsible for welcoming visitors to the property, actively promoting membership of the National Trust and retail sales.

Full of knowledge about the Trust and your property, you'll provide information and key messages to our visitors. You'll deliver outstanding customer service to a broad range of visitors and do everything possible to consistently exceed visitor expectations.

With your love of working with people and desire to provide an excellent service, you’ll acknowledge, welcome and engage every visitor, offering them help and advice with their purchases in our shop.

This means maintaining a thorough knowledge of our products, being on hand to help and ensuring our shop is maintained to a high standard.

Please also read the full role profile, attached to this advert

Who we're looking for

To be fantastic in this role, you’ll need :

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Some cash handling experience
  • Experience or interest working for a heritage organisation
  • Looking after you

  • Health cash plan from as little as £3.09 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership at over 100 leisure facilities across the country
  • Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness
  • Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our Retail and Food & Beverage outlets
  • Discount up to 35% off a National Trust holiday cottage booking
  • Apply
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