Director of Operations at St. Pancras Renaissance
Renaissance Hotels
LONDON, United Kingdom
2d ago

Posting Date Apr 16, 2021

Job Number 21035881

Job Category Rooms & Guest Services Operations

Location St. Pancras Renaissance Hotel London, St. Pancras Station, London, London, United Kingdom VIEW ON MAP

Brand Renaissance Hotels

Relocation? N

Position Type Management

Located Remotely? N

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation.

Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide.

If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people.

Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours.

That’s why we’re not just looking for anyone. We’re looking for someone like you.

Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel

Position Summary

As our strategic Director of Operations you will champion, develop and implement property-wide strategies that deliver in all relevant business goals.

You are responsible for Front Office, Housekeeping, Chambers, Loss Prevention and the St Pancras Spa from a Rooms perspective and the following property’s food and beverage and culinary operations including The Hansom, MI+ME and Events Operations as well as Kitchen.

You will work with direct reports (Drivers) to develop and implement departmental strategies and ensure implementation of the brand and St Pancras service strategy and initiatives.

You will ensure all Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximises the financial performance of the departments.

As a member of the Executive Committee, you will develop and implement property-wide strategies that are aligned with the property and brand’s business strategy and focuses on the execution of exceptional activities that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.

You’ll need to know your stuff :

  • Solid knowledge in the financial statements, data and overall operations of the hotel business.
  • Ability to perform and recognise all aspects of the property’s Operations procedures in order to manage and resolve.
  • Clarity and understanding of the overall hotel performance measures and impact on the financial controls.
  • You’ll be expected to deliver on the following :

  • Monitor all Operations sales performance against budget.
  • Review reports and financial statements to determine the property’s Operations performance against budget.
  • Make recommendations for CAPEX funding in accordance with the brand business strategy.
  • Coach and support the Operations team to effectively manage occupancy & rate, wages and controllable expenses.
  • Ensure compliance with management contract and reporting requirements as well as with standard and local operating procedures.
  • Ensure team members are cross-trained to support successful daily operations.
  • Ensure property policies are administered fairly and consistently.
  • Ensure new hires participate in the department’s orientation program.
  • Champion the hiring activities of your team, as appropriate.
  • Ensure new hires receive the appropriate new hire training to successfully perform their job.
  • Create appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.
  • Conduct performance review process for employees.
  • You must adhere to and manage the adherence by others to all guidelines provided in relation to cleaning, sanitising and returning to usage of all tables, chairs and equipment to ensure compliance with company and government guidelines surrounding Covid-19.
  • In addition, you must be fluent with correct food handling and service procedures relating to food hygiene, health, safety and allergy awareness

  • You must wear and ensure all associates on shift wear appropriate PPE (as provided by the hotel) at all times and as directed when on property.
  • This can include face masks and gloves and any other PPE as deemed appropriate or necessary at the discretion of the company

  • You must ensure to respect all social distancing measures as mandated by government and the company, not only with guests but also between associates
  • Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London’s most iconic hotel?

    Then we look forward to receiving your application

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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