Customer Support
Surrey-Croydon, United Kingdom
5d ago

Debenhams are on a mission to make shopping confidence-boosting, sociable and fun. That’s why we want every customer that comes into our store to leave feeling an inch taller, a bit happier, and a little more confident than when they arrived.

We want to be famous for delivering that unique Debenhams experience and this starts with our people and the way we all work together.

What you'll be doing...

Retail is all about the customer, so the most important thing you’ll be doing is simple putting the customer at the heart of everything you do! The ability to go the extra mile for our customers is at the heart of the Loss Prevention role.

Our team have a can do attitude to improving service levels within the store and are passionate about promoting security through service.

This role involves assisting with stock loss action plans; identifying and prioritising daily workload; and supporting the store with stock takes and store opening / closing procedures.

Most importantly our team are constantly spotting the opportunity to engage with customers and finding a way to fulfil the customers every need.

What you will bring...

  • A passion for customer service to create a sociable and fun shopping experience for our customers, leaving a lasting impression for all the right reasons;
  • with a focus on sustaining a safe and welcoming environment for our customers. An understanding of the loss prevention environment (for example risk management, health and safety, CCTV analysis) would be preferable , but not always essential .

    We’d like to hear from candidates who love working as part of a team and can offer the fun, friendly interaction that our customers look for from us.

    When you'll be doing it...

    Our stores are open 363 days a year, and we want our customers to enjoy a seamless experience whenever they choose to visit.

    As we operate a seven day shift pattern, and this role will require you to have the flexibility to work 4 variable days per week.

    Flexibility for late night working and emergency calls will be a requirement.

    What you'll get in return...

  • Up to 25% discount in stores and online
  • Access to external discounts and promotions through Perks Debenhams
  • Access to the Debenhams Pension Savings Plan
  • A friendly and supportive working environment where colleagues are valued and learning opportunities are available
  • Great internal progression routes
  • Our roles can receive high volumes of applications and we may need to occasionally close a vacancy before the published expiry date.

    We don’t want you to miss out so recommend that you submit your application as soon as possible.

    If you have any questions regarding this role, please call the Resourcing Team on 03445 616162 or email Jobs

    Everyone is someone at Debenhams, who will you be?

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