Vendor Service Manager - AVPNorthampton
The vendor service manager should be an expert in the features,benefits and capabilities of the 3rdparty vendor service that they manage, and understand how theymeet the needs of current and future customers.
Within IIT this can span a number of services from operationalprint & mail services through to technology data providers.
The vendor service manager is also responsible for the performanceand continual service improvement of the 3rdparty vendor service / product and raising the awareness ofthese amongst our customers and stakeholders.
Your Role The role holder is responsible for managing one or more 3rdParty vendor’s service
Service Performance - Drive performanceof the supplier to ensure delivery of best in class’ service, settingchallenging but achievable targets aligned to agreed business requirements.
Service Documentation Ensuringservice related documentation and information is managed and maintained such asservice level agreements, service performance reporting, relationships etc.
Service Improvement Defining serviceimprovement plans, supporting business cases for change and promoting bestpractice amongst the service offering
Service Roadmap - Maintaining a clearview on the service strategy and technology roadmap, to support stakeholderplanning, business modelling and user experience
Risk Management Identification andremediation of risks in relation to the service and associated products. Ensureall regulatory / industry requirements are clearly articulated and delivered.
Financial Management Managing the financial performance of the service includingbudget management and associated processes.
Understanding the different costaspects and influencing factors of the service, with a view to identifying andachieving cost savings or cost efficiencies for the organisation and our customers
Experience of working in a globalorganisation preferably spanning 3rdparty vendor management, and / ortechnology automation and continuous improvement environment
Experience of delivering serviceimprovement / automation activities ensuring change can be delivered intoservice / supply without impacting stability
Proven customer service / liaison skillsin dealing with clients and customers at all levels including difficult anddemanding stakeholders.
Able to quickly absorb and assimilate largeamounts of technical and business information to identify the most appropriatecourse of action to ensure consistent quality
Excellent facilitation, negotiating andinfluencing skills. Able to manage virtual teams of people to reach a consensusand capable of passing these skills on in a multi-cultural environment
Able to keep up to date with generaltechnology advances, in order to provide innovative ideas for ServiceImprovements.
Ability to articulate and discuss technology issues with businessand technology stakeholders
Self-starter and ability to operateindependently
Commercial awareness and understandingof generating / delivering value from 3rdparty outsourced arrangements
Barclays is a transatlantic consumer, corporate and investmentbank offering products and services across personal, corporate and investmentbanking, credit cards and wealth management, with a strong presence in our twohome markets of the UK and the US.
Our goal is to become the bank of choice byproviding superior services to customers and clients and supporting ourstakeholders via a commercially successful business that generates long-
Risk and Control Objective
All Barclays colleagues have to ensure that all activities andduties are carried out in full compliance with regulatory requirements,Enterprise Wide Risk Management Framework and internal Barclays Policies andPolicy Standards.