Our team in Manchester currently has an opening for a Customer Service Advisor
YOUR ROLE & RESPONSIBILITIES
Purpose of Position
Tocontribute to the depot’s EBITDA by the efficient and effective handling andprocessing of customer orders
Responsibilities / Accountabilities
Primary contact for specific Depot allocated customers
Processing of all Direct Delivery orders and Purchase Orders andliasing with Suppliers
Primary contact for Water Treatment enquiries
Monitoring and completion of Customers own stock replenishments
Receipt and processing of customers orders onto M4 computersystem.
Documentation of all relevant information from customer orders.
Check and validate customer confirmation purchase orders.
Regularly update information on system including maintenance ofrecords on customer pricing
Receive and process enquiries, ensure follow up.
Process Return Inwards Notes.
General administration to include filing and post.
Liase with other sales staff to maximise sales opportunities.
Communication with customer regarding concessions and any otherrequired information.
Documentation of customer complaints
Undertake any reasonable tasks or duties assigned bythe Customer Experience Manager from time to time, related to the effective andefficient performance of the job, and providing they are within the postholders skills and ability.
Minimumof Grade C achieved for GCSE Mathematics & English or equivalent
Experience & Knowledge
Proven experience in a similar role (customer facing roleessential).
Experience in taking and processing all orders, enquiries andcomplaints in a business with high volume processing.
Workingwithin a fast paced environment
Personal Skills &Attributes
Effectiveand Empathetic telephone manner.
CustomerCentric with a Problem Solving Mentality
Abilityto work as part of a team and on own initiative.
Diligentwhen taking and processing all orders, enquiries or complaints.
Processtelephone orders in a polite and courteous manner.
Workwithin a continuously busy environment.
Build relationships with both customers and colleagues