The Zonal group are one of the
UK’s largest technology providers to the hospitality industry.
Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One.
We provide our customers with the solutions they need to make their business a success.
These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations.
By linking these solutions to Zonal’s EPoS (till) system, we help hospitality brands to understand their customers’ behaviour and preferences, enabling them to excel in an increasingly competitive market.
If you have booked a table or hotel room, ordered, and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used a Zonal product.
We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.
This role will be WFH until government guidelines change
What you’ll do
Your role as Senior Credit Controller will see you getting hands on with debtors, whilst also getting involved in process improvement to help the credit function achieve their goals.
This is a hugely varied and busy role and duties will include :
Contacting debtors through calls, emails or letters to notify them of outstanding invoice
Conducting negotiations with debtors to fix terms and conditions for payment of receivables
Maintaining regular contact with clients to ensure proper management of debt
Ensuring cash and debtor targets are met
Evaluating the credit status of clients to identify debtors and credit level
Assisting customers in setting up payment plans
Conducting business operations in compliance with standard policies and regulations
Monitoring payment history to identify changes in reparation and take necessary actions
Conducting monthly reconciliation of debtor ledger accounts
Providing recommendations and advice on queries
Ensuring prompt reply to client and internal feedback
Commencing legal action against debtors in event of halted payment
Proposing irrecoverable debts to be written off or they may employ strategies to recover receivables in cases of debtor bankruptcy
Overseeing the forwarding of monthly statements to clients to keep them updated on debt collection activities
Setting and monitoring KPIs and cash collection targets
Involvement in Projects as and when required
Who you are
Minimum of 4 years working in a credit control environment.
Intermediate MS Word and Excel skills.
Experience of implementing and following procedures.
Experience using accounting systems
Numerate, with good attention to detail and accuracy.
Good written and verbal communication skills able to communicate to internal and external customers in a professional manner.
Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.
Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
Problem solving and decision making; analyses information appropriately in order to find best solutions and takes a balanced view to reach logical conclusions and make relevant decisions.
Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work
What we value
Passion, Teamwork, Innovation and Professionalism are the values we believe make us the company we are. We’re looking for someone who understands great culture and will help us shape it as it evolves.