Rental Operations Agent - Gatwick Airport
Assured Group
Horley,England
2d ago

Rental Operations Agent - Gatwick Airport

Horley,England Full Time

Rental Operations Agent - Gatwick Airport

Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs?

If so, this is the role you’re looking for!

You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do! Please note this is an annualised hours role which means you will work a certain number of hours over the whole year flexed on business demand but always receive your monthly salary.

Key Responsibilities of a Rental Operations Agent :

  • Owning the full rental customer experience.
  • Providing excellent face-to-face customer service.
  • Being a brand ambassador positively promoting our products and services.
  • Working towards targets to increase productivity, sales and customer satisfaction.
  • What we are looking for :

  • Customer service experience
  • Experience with selling or sales if not we can teach you the techniques!
  • Excellent communication skills
  • A team-player
  • Friendly, positive, can-do’ attitude
  • Flexible with working hours as our business is open 24 / 7
  • A full valid driving licence with 12 months’ experience
  • Great rewards for great work

    Great customer experiences begins with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer :

  • 33 days holiday
  • A Perk box account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
  • Our Perk box gift to you is a Coffee or Sausage roll every month!
  • An Employee Assistance Programme (EAP) 24 / 7 support for your mental health and wellbeing
  • Employee discounts on car rental across the company.
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