Voice of Customer Analyst
Affinity Water
Hatfield, United Kingdom
2d ago

Affinity Water, it flows through our name and everything we do. Everyday we supply millions of litres of safe, high quality drinking water to our customers.

We are largest water-only supplier in the UK, with a vision to become the leading community focused water company. We only recruit the best, and we are committed to helping you achieve your career goals and becoming even better than you are today.

Are you a positive, happy, friendly yet hardworking individual who’s looking for an exciting move? Would you like to join a company who work hard to look after their staff and successfully make it a fun-

loving environment? Here at Affinity Water, we are renowned for our exceptional friendly culture and excellent customer service.

At Affinity Water we have made positive strides in becoming a customer centric organisation, this is an exciting opportunity for someone that can help us continue that journey and deliver real change and improvements to our customers.

We have a voice of the customer programme in place which is already delivering insights to parts of the business; however, we need someone to promote and drive use across all areas of the business, across all levels of seniority, ensuring that feedback drives the decisions we make and the way we interact with our customers.

We're looking for an experienced, pro-active, confident and knowledgeable individual with experience delivering a similar project.

The ideal candidate will have a passion turning data into actionable insights and promoting it to key stakeholders as well as identifying areas of improvement and confidently making recommendations that support the business strategy and goals.

Please see above Job Spec for full details.

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