Senior Service Advisor Administrator
Lookers
Hounslow, United Kingdom
6h ago

Market leading employee benefits

Here at Jaguar Land Rover in Heathrow our Senior Service Advisors provide the highest level of customer satisfaction. Working as part of our Servicing department you will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their car so that they leave our centre feeling extremely satisfied every time.

Our Senior Service Advisors work Monday to Friday 8am 6pm and every other Saturday 8am 1pm.

Your role is to respond positively to customer telephone enquiries relating to service and repairs and ensuring the vehicle will be ready at the time agreed.

You will be answering customers’ questions regarding technical problems, warranties, services and repairs in a manner that is easily understood and without excessive technical jargon and checking all documents for accurate completion, maintaining all customer record files and job cards on a daily basis and storing records logically for ease of retrieval.

You will liaise with the Service Manager to ensure the workshop loading suits diary bookings and produce invoices for completed work and explain the content to customers.

What we’re looking for :

  • Experience gained from a similar role is essential
  • Strong leadership skills
  • Administration experience and the ability to work well under pressure, handle conflicting demands, and schedule work appropriately
  • Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
  • Create a relaxed and stress free environment for customers whilst contributing to a happy, positive working and team environment
  • Have an honest, respectful and diligent approach to work with a strong sense of integrity
  • A drive to grow the business
  • Why us...?

    Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland.

    We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries, enhanced holidays that increase with service, eligibility to join one of our car schemes, critical illness cover after 2 years, enhanced paid maternity leave for women and for some roles a company car and additional earning potential through commission or bonus.

    We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities.

    We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards.

    So? What are you waiting for?

    Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form