Summary of duties : The mains duties of this role will include but are not limited to : Assisting with the planning, scheduling and execution of computer equipment installations, upgrades and replacement projects.
Providing hands on support to users who are experiencing desktop operating system, connectivity and application issues and ensuring all issues are successfully resolved.
Helping to diagnose issues with hardware and assisting with the coordination of repairs in a timely fashion. Maintaining the hardware inventory for PC, printer and mobile devices.
Providing 1st and 2nd level assistance for software / hardware escalations from the help desk. Providing 1st and 2nd level support for various law firm applications such as iManage, Carpe Diem, Elite and the Microsoft Office Suite.
Providing 1st and 2nd level support for remote access calls escalated from the help desk (Citrix and VPN). Assisting the team in assessing the compatibility of new software for the Firm’s current operating system and helping with the installation and maintenance of applications.
Producing written documentation that records user requests and technical specifications in a clear and concise manner. Liaising with vendors for troubleshooting purposes.
Any other ad-hoc requests or project work reasonably requested. Key skills : Excellent verbal and written communication skills.
Significant interest in IT and the ability to learn new technologies. Works well independently and as a part of a team. Strong attention to detail and analytical skills.
Dedicated to providing excellent customer service. Ability to effectively and professionally communicate and collaborate with all levels of the organisation.
Ability to handle multiple priorities simultaneously whilst meeting deadlines. Discretion in handling confidential or sensitive data.
Additional Job Description