Field Service Engineer Digital Pathology
Leica Biosystems
Sheffield, United Kingdom
3d ago

For over 170 years, Leica Microsystems has helped shape the future by developing groundbreaking optical and digital solutions.

As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people.

Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.

Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We are looking to hire an experienced Field Service Engineer- Digital Pathology who will report to the Field Service Manager for the region.

As a Field Service Engineer at Leica Biosystems you will conduct service and maintenance along with troubleshooting and commissioning of the laboratory instruments in the Leica Biosystems portfolio, including network configuration and implementation of Digital Pathology equipment.

You’ll also need to be readily available to support customers and colleagues in a proactive and timely fashion with the objective of maximising customer satisfaction.

We are looking for professional, motivated, friendly, independent, and technically savvy Engineers who do what it takes to look after our customers and represent our high standards.

The position will be primarily supporting our customers in the Leeds & Harrogate territory with occasional travel into other regions where necessary.

Career Progression

It is expected that the Field Service Engineer Digital Pathology would have the potential to develop technically either broadly as a generalist or product specific as a specialist.

As an alternative, development into other Service or Sales related roles is possible, representing other product groups and / or management responsibility within Leica Biosystems or other Danaher operating companies.

In this role, you’ll

Visit customers to perform preventative maintenance, repairs, fault analysis, and upgrades to achieve optimum customer care and ensure a professional repair in due time with effective and efficient working practices in line with set KPI’s.

On site installation of Digital Pathology equipment, including configuration of network requirements.

Deliver accurate reporting, handling and timely submission of Salesforce reports, Expenses, Spares Stock management and other service documentation.

Work closely with Field Support Team to ensure all customers are provided with an industry leading professional After Sales Service within the KPI’s set by Service Management.

Co-operate closely with and support the sales team with tasks such as basic training for customers, installations, demonstrations and system builds.

Exchange valuable information resulting from customer contacts to increase customer satisfaction and sales / service administration and communication, competent for our clients.

Co-operate closely with Technical Assistance Centre to ensure smooth and fast processes and information flow.

Provide support to end users to maximise customer satisfaction and to build the reputation of the products in the marketplace.

Provide input to the product service specialist to improve reliability and feedback to the Business Unit and other LBS Field Service team.

Contribute to team goals of Customer Satisfaction, Return Call Rate, Preventative Maintenance Planning, Utilisation and Service Financials.

What you’ll need to do the job

Experience in Field Service or a related field preferred.

Understanding of Mechanical, Electronic or Electronical Technology.

Knowledge of network configuration and setup such as firewalls and TCP / IP networking components in a Windows environment.

Experience with Windows Server, VM’s and working knowledge of SQL.

Knowledge of Digital Pathology Integration solutions and software installations advantageous but not essential as training can be provided.

Proven ability to learn in technical areas with limited previous experience.

Proven ability to support IT systems during entire Product Life Cycle

Ability to carry & move up to 25kg safely.

Excellent communication skills, verbal and written with ability to communicate across different levels internally and at customer sites.

Positive, upbeat and proactive, able to work autonomously as well as part of a team.

Interested? Join the Leica Bio Systems Team!

Want to join our growing team that is helping our customers do incredible work? We look forward to your application!

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.

As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerfultools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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