Service Reliability Engineer Senior Associate
London, GB
3d ago

Job description

Notes The paradigm at work here is that of 360-degree engineering : support and maintenance is as important a part of engineering as initial development.

Engineers who have to be involved in supporting what they create become better engineers. Support staff who are involved in, and embedded in, engineering become better support staff.

It is a virtuous cycle.Our team helps organisations understand the potential rewards and risks associated with implementing artificial intelligence tools.

As part of the team, you’ll help with pattern recognition, predictive modelling, text mining and search, programming and miscellaneous data analytics.


The Service Reliability Engineer is expected to rotate regularly between engineering and L2 support, according to an agreed rota.

When allocated to support, attending to any support problems takes priority.

First and foremost, you are an engineer working as a key member of a talented Engineering team using Python, Go and a host of cloud-based technologies (Kubernetes, SQL, NoSQL, Redis, Kafka, Airflow, Beam, Spark, Camel, TensorFlow, SciKit, Keras etc).

The main duties would be :

  • Diagnosis and triage of reported problems, drawing on help from engineering colleagues where this is required;
  • Remedial action where this can be done immediately, again drawing on the pool of engineering talent to help facilitate this;
  • Where the remedial action is not obvious, working to isolate / frame the problem to minimise the amount of effort required by L3 support.

    This involves diligent and methodical investigation and the recording of information / observations

    When not allocated to support, you will be expected to be a full participant in the activities of the engineering team - working on delivering the various projects being worked on by the AI Team, and working on process / tooling improvements for the support function

    You are a self-starter, you work hard to understand technology and you love solving problems. Whilst a good level of technical capability is expected, how you think - and your raw aptitude and attitude - are more important qualities than what you know about any particular technology.

    Whilst all engineers are expected to participate in and be active in supporting the products and solutions that we produce, there is scope for the Service Reliability Engineer to become a full time member of Engineering in the future, where you will not be part of the support rota and will focus on project work and L3+ support activity.

    Not the role for you?

    Did you know PwC offer arrangements as well as (ie temporary or day rate contracting)?

    The skills we look for in future employees

    All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients.

  • These skills and behaviours make up our global leadership framework, The PwC Professional’ and are made up of five core attributes;
  • whole leadership, technical capabilities, business acumen, global acumen and relationships.

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