Building strong relationships with management, and utilising, the Centres of Excellence and HR Shared Services teams to deliver value and consistency across the Business
To build capability of the line managers through effective training and coaching in managing people.
Providing sound counsel to Management in relation to all people issues and strategies for the account
Support with complex ER issues, engaging with the central ER Team as needed.
Ensure identified service levels of delivery across all parts of HR (talent acquisition, learning and development, reward, employee relations) are met and that key performance indicators are put in place and achieved consistent with the principles of continuous improvement.
To coach and influence all Managers to ensure that decisions are in line with current legislation while remaining commercially aware.
Champion the Values of Mitie & role model the behaviours, ensuring these are visible and challenging any which do not bring a positive working culture.
Proactively manage the performance management across the business and contribute to Talent management.
Drive and embed cultural change and engagement programmes, in conjunction with the Centres of Excellence to achieve a Great Place to work philosophy.
Work alongside Change Partners to drive all TUPEs & restructures adhering to all legislation / regulations.
Proactively review and address workforce planning along with the Management team to ensure there is no disruption to the Operation
Take the lead on a variety of HR projects that contribute to the strategic ways of working in the Business.
Review & manage absence across the business with management, ensuring process, procedures and correct direction is being taken to support / remedy each case.
Work alongside our third party absence management partners to maximise on the best solutions with our attendance strategy.
Work with specialist service teams to ensure that OH, vetting, RTW and pre-post assessments are accurately administered, managing the process required / building on its continuous improvement.
Proactively review all commercial projects and liaise with all COEs to ensure that plans are in place to support deliverables in good time.
To deliver the required training programmes either through classroom teaching or webinar classes to support with the Management & Supervisor upskill, increasingly capability
To utilise PowerBi / other analytics to produce meaningful insights / trends to support with change required and future adaptations.
Work with the client on specific projects to ensure a smooth transition of any changes or implementations that could effect their organisation.
Preferable to have prior experience working in a Healthcare setting with understanding of Agenda for Change’.
Ability to challenge and influence key decision makers with a professional, yet assertive and confident approach
Strong generalist HR background and experience of complex HR issues including redundancies, dismissals, change management, ideally gained within commercial environment
Strong Employment Legislation knowledge
Strong written and oral communication skills and the ability to communicate with people from different levels of the contract and areas of the business
Proficient in Microsoft Word and Excel, SharePoint and Microsoft Teams
Ability to multi task, work to deadlines, prioritise under pressure and use own initiative
Excellent team player with the ability to build effective team relationships and promote an environment of trust and flexibility
Ability to work effectively in a fast-paced environment. Resolution and results
Experience of working within a customer service environment where high stakesholder management is required. Risk awareness handling confidential information with due diligence
Able to travel when necessary to key areas of the business
CIPD qualification is desirable
Health and Safety responsibilities :
Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and / or via your divisional incident reporting system;
Information Security :
Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents;
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.
Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and / or the needs of the business.