REQUIRED : 2ND LINE SUPPORT ENGINEER-DV CLEARED
LOCATION : CENTRAL LONDON
DURATION : 6 MONTH INITIAL CONTRACT
The role holder is self-sufficient when resolving routine problems or enquiries across several products or technologies for multiple customers.
The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users.
The role holder also delivers low to medium complexity work packages as part of customer implementation projects.
g. Microsoft products, operating systems, networks, applications, PCS).
Documents actions taken to resolve enquiries.
Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
Monitors performance through statistical reporting and analysis.
The incumbent shall :
A national security clearance is required for this role but candidates not holding this level of clearance will be considered.
Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 18 weeks.
LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-
clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.
Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise : International Trade 2015.