New Business Advisor
MOV8 Real Estate
Edinburgh
6d ago

New Business Advisor

We are looking for a New Client Advisor to join our legal department to assist our clients through the initial stages of buying or selling a property.

The role is heavily focused on providing an exceptional service to introducers and individual clients at the initial stage of the conveyancing process, immediately after our valued introducers have introduced a client to our legal department.

As well as reviewing and finalising any outstanding issues in the Offer, you will develop the skills involved in onboarding’ our clients including quoting, reviewing Searches and the Home Report in order to identify any potential transactional issues to our Case Managers (Solicitors and Paralegals).

About us

MOV8 is a cutting-edge legal firm that is disrupting the market through innovation and technology. With over 60 staff working from our Edinburgh Head Office and Glasgow City Centre office, and 5-Star rated customer service, MOV8 aims to be the largest private client solicitor and estate agency firm in Scotland by 2025.

MOV8 is a vibrant and exciting company, committed to diversity in the workplace and to making a positive difference in the community around us through our corporate social responsibility program.

This is a great opportunity to join our well-established, welcoming, friendly and supportive team.

Key Responsibilities

Telephone and email contact with clients

Quoting

Client follow-up until client has confirmed that they are proceeding

Sales and cross-selling

Creating new case files within our case management software system

Dealing with incoming and outgoing mail, including logging and distribution

Monitoring the department electronic inboxes, allocating emails to appropriate team members in a timely manner

Reviewing and collating paperwork related to property Offers to ensure that case files are correctly set up

Liaising with introducers including estate agents and mortgage advisers, providing updates on client onboarding process and keeping introducers fully informed of the progress of the legal transaction in the early stages

Key Requirements

  • Exceptional customer service experience;
  • Confident and friendly telephone manner with strong listening and communication skills;
  • Efficiency and speed of processing work including typing;
  • IT literate, comfortable working with and learning new systems on an ongoing basis;
  • Ability to work under pressure and remain calm and friendly;
  • Strong attention to detail;
  • Target driven;
  • Experience of working in a team;
  • Self-learning and a desire continually to acquire knowledge and skills

    Applications

    Your application will always be treated with the strictest of confidence.

    A Note to Recruitment Agencies

    Please note that, as a company, MOV8 Real Estate and Solicitors does not recognise the submission of unsolicited CVs and does not respond to unsolicited communications from recruitment companies.

    We will only review CVs sent by individual candidates in application for an advertised post.

    Any CVs or details submitted by recruitment companies will be viewed as the property of MOV8 Real Estate. We may research, directly contact or engage the candidate directly or through another company, without creating any contract between you or your company and MOV8 Real Estate, without any consideration due to you or your company.

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