ISS Facility Services is one of the world’s largest Facility Service providers with over half a million employees globally and over 3,000 employees in Ireland alone.
We allow customers to focus on their core business, leaving the supply of support and service functions to us as the specialists.
ISS provides world class services to our customers and this is only possible through our employees; making them our biggest asset.
That is why we place so much emphasis on finding the best people to fit into our teams; providing top class induction and training;
and work to engage our employees and continuously improve our employee engagement through conducting an annual employee survey.
At any given level, your work can make an impact across numerous industries including healthcare, education, food production and professional services.
Join us and you would be joining a successful, award winning company, characterized by quality, flexibility and improvement.
Come and be part of the journey to becoming the World’s Greatest Service Organization.
Experience / Person Specification / skills :
Must have full legal rights to work in the country. Evidence will be required
Previous experience in facilities or hospitality industry is essential
Excellent interpersonal and communication skills
Ability to manage multiple priorities in fast paced environment
Fluent English, verbal and written
Excellent attention to detail
Ability to work on own initiative as well as part of a team
Job Dimensions :
To supervise the FOH catering operation, control and maintain standards and expectations of all food outlets, restaurant floor, and till stations with strategic planning for growth and profitability of the business
To lead front of house staff and till operation during busy breakfast and lunch service.
Cash reporting, invoicing, and banking
Ensure all staff carry out their duties to the expected high standards
Ensuring that required work is completed to the expected high standards
Ensuring staff arrive and leave the building as per schedule
Delegation of work to Operatives as required
Allocation and reorganisation of staff within the building as and when necessary
Ad hoc duties as required
To promote the Health and Wellbeing of THE team.
To ensure all FOH areas are always left clean and tidy
To ensure that all stores and other areas of potential loss are always secured.
To take responsibility for all cash and keys in line with the procedure that you have agreed and instigated in the unit.
To carry out any reasonable senior management request.
To receive and implement any training required
Infrequent Duties :
To assist at any special duties or functions which may fall outside of normal working hours
To report any customer complaints or compliments and take remedial action wherever possible
To attend meetings, courses and training sessions as may be necessary from time to time
To relieve and assist in other areas within the unit or other establishments.
Skills, Experience and Attributes :
Strong people development skills and the ability to motivate the team.
At least 2 years in similar position
At least 3 years of people management skills.
Professional qualification in cooking or hospitality or Degree level qualification would be a bonus.
Level 1 food hygiene or equivalent.
Passion for food and service and the ability to manage change.
Comfortable to lead and take responsibilities.
Encourage good relations with all clients on contract site
Promptly deal with any queries or complaints
Promote ISS Ireland
Partake in basic induction training for new staff
Partake in ongoing training from supervisor
Cooperate with safe working practices
Understand how ISO fits into daily business operations.
Read, understand and work in accordance with the company’s HSEQ Policies.
Complete tasks in accordance with company HSEQ procedures and work instructions
Ensure safe work practices and procedures are followed on site
Use of Personal Protective Clothing and Equipment (w / a)
Other features of the job
It may be necessary to work alternative hours, shift patterns or unsociable hours, including weekends and sometimes more than contracted hours.
As part of your job, you will be expected to attend training events and / or meetings and travel to other locations may be required.
Local requirements will govern your patterns and locations of work.
ISS Facility Services is an equal opportunities employer