1st Line Support Analyst - £27K - London
Harvey Nash
City of London, London
5d ago

1st Line Support Analyst - £27K London

My client a leading professional services organisation are looking for a service desk analyst to join their team providing support and good customer service to users.

Their userbase is a combination of Windows and Mac and the successful candidate will be responsible for ensuring phone calls and tickets are responded to.

Key Responsibilities :

  • Maintain agreed SLAs updating ticket information as you work from diagnostics though to resolution
  • Day to day management of user accounts in Active Directory
  • Day to day management of users in Office 365
  • Assisting users with mobile devices
  • Key Technologies :

  • Windows desktop operating systems
  • Active Directory
  • Office 365
  • Windows Server editions
  • Antivirus technologies
  • Mac OS
  • If you have excellent customer facing skills as well as excellent time management skills and are looking for your next role then please apply now for immediate consideration!!

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