IT Support Analyst
IHS Markit
London, United Kingdom
1d ago

Who we are

automotiveMastermind currently provides U.S. automotive dealers with AI / behavior prediction analytics software and marketing solutions that improve the vehicle purchase process and results.

The company’s cloud-based technology helps dealers precisely predict automobile-buying behavior and automates the creation of microtargeted customer communications, leading to proven higher sales and more consistent customer retention.

In 2017 we were acquired by IHS Markit.

IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.

They help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.

What we do

Our proprietary software-as-a-service helps automotive dealerships and sales teams better understand and predict exactly which customers are ready to buy, the reasons why, and the key offers and incentives most likely to close the sale.

Its micro-marketing engine then delivers the right message at the right time to those customers, ensuring higher conversion rates and a stronger ROI.

What you will do

  • Installation, maintenance, and repair of desktop / laptop computing systems.
  • Support and administration of Windows, Mac OSX, and Linux systems.
  • Diagnose, troubleshoot, and repair computing related issues. Escalate to senior team members when appropriate.
  • Support for all corporate productivity software (Microsoft Office - Access, Word, Excel, PowerPoint, Exchange, Outlook, Exchange; Photoshop; Acrobat),
  • Support centrally managed systems, and in-house applications. Includes installation, troubleshooting, and user assistance and training.
  • Installation, configuration and maintenance of back-up software on all desktop / laptop computing systems.
  • Educate and train employees on proper computing techniques and use of applications.
  • Assist system administrators with basic support and administrative tasks including account creation, system monitoring, processing trouble tickets, resetting passwords, and remote access support.
  • Prepare equipment for procurement, deployment and asset inventory.
  • Provide guidance for employees with installations and configurations of new desktop computer systems (Mac and PC), printers, scanners, smart phones, tablets, laptops, and other computing related devices.
  • Assist users and manage VPN access for remote system access.
  • Utilize Remedyforce helpdesk ticket system to manage tasks, requests, incidents, problems and approvals.
  • Take full advantage of training opportunities provided.
  • Who you are

  • 1 to 2 years of experience providing desktop support in a mixed PC and Mac environment
  • Commitment to providing superior customer service
  • Possesses excellent communication and interpersonal skills
  • Detail-oriented nature and good follow-up necessary.
  • Demonstrated skill in configuring and troubleshooting printers
  • Expert knowledge of Microsoft Office 2016
  • Experience with networking hardware and basic networking concepts
  • Expected Hours of Work

    This is a full-time position. Generally, work is performed Monday through Friday, though holidays and weekends may be required.

    We believe in equal employment opportunities

    The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    The company expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

    Improper interference with the ability of the company’s employees to perform their job duties may result in disciplinary actions up to and including discharge.

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