Customer Service Officer
Eden Brown Synergy
Essex, England
20h ago


My client is currently looking for customer service officers on a temporary basis for approx 3 months ongoing. They are looking for part time and full time officers at the rate of £11.

49 Paye (including holiday) or £12.81 Umbrella

The role will involve taking a variety of calls on behalf of a number of Local Authority clients. The successful candidate will be assisting service users and residents in identifying and resolving the problems they present.

This can range from signposting customers to external agencies, to handling calls concerning major emergencies within any of the Boroughs we support.

You will be working as part of the day time team and therefore will need to take a flexible approach to your working hours between 7.

30am - 6.30pm or up to 40 hours per week (Full time) 20 hours (Part time).

Experience of handling calls in a contact centre environment on behalf of a local authority or a good understanding of housing repairs / Local Authority is desirable, but training will be provided

Roles and Responsibilities

  • To provide a high level of Customer Service and deliver a high standard of calls in a confident, professional & friendly manner
  • The ability to understand different procedures and retain information across a number of different campaigns.
  • Communicate clearly and openly and display excellent listening skills at all times.
  • Ensure a positive attitude and high level of commitment to all ACS clients and campaigns
  • To ensure all customer details are captured and updated appropriately
  • To provide feedback to management on potential improvements to existing procedures and scripting
  • To ensure that all customers are dealt with at all times in accordance with defined Customer Service Standards and Values
  • To work flexibly and co-operatively to ensure that operational service priorities are met
  • To utilise appropriate IT systems and processes to manage and record customer contacts and ensure appropriate information is collected
  • Essential Qualifications and Skills

  • Verbal Communication & Telephony Skills
  • Data Entry Skills
  • People Skills
  • Customer Service
  • Attention to Detail
  • Professionalism & Multi-tasking.
  • Should your skills match the above please send through your updated CV

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