IT Solutions Lead
Serco
United Kingdom
6d ago

13th Jul 2019

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

At Serco, not only is the nature of the work we

the world in areas including defence, transport,

redesigning and improving public services for the benefit of everyone.

Division / Function : CSS / ITS

Division / Function : CSS / ITS

Base Location : Home Base with UK Travel

Base Location : Home Base with UK Travel

Competitive basic salary plus benefits

Competitive basic salary plus benefits

Overview : Overview :

Overview :

The IT Solutions Lead supports the execution of IT Work packages by working with the Technical Delivery Manager to understand the clients’ requirements, identifying gaps between clients’ needs & current IT capabilities.

The IT Solutions Lead supports the execution of IT Work packages by working with the Technical Delivery Manager to understand the clients’ requirements, identifying gaps between clients’ needs & current IT capabilities.

You will define solutions to bridge the gap, making sure that the project scope is maintained, and solutions are implemented in line with design.

You will define solutions to bridge the gap, making sure that the project scope is maintained, and solutions are implemented in line with design.

  • You will ensure that we have end to end support throughout the WP lifecycle and into post implementation.
  • You will ensure that we can reflect scope changes as the WP progresses through its lifecycle.
  • Working alongside the Technical Delivery Manager to tackle the need of each business, in addition to understanding the overall impact of proposed solutions to the profitability of the business.

    Have expertise in specific IT areas, with skills compatible to covering Government outsourced opportunities with practical experience of the diverse areas of Serco’s operations, whilst maintaining a knowledge of current and emerging IT technologies.

    Structure and reporting relationship :

    The role sits within the Solutions Delivery capability in ITS.

    The role sits within the Solutions Delivery capability in ITS.

    The IT Solution Lead will have significant interaction with Solutions Sector Leads and BU Delivery Partners to ensure the solutions are in line with sector roadmaps and are being delivered using our standard service technical components.

    Further engagement with the Solution Technical Lead & Standard Service Technical Leads teams within the Division will be required.

    The IT Solution Lead will have significant interaction with Solutions Sector Leads and BU Delivery Partners to ensure the solutions are in line with sector roadmaps and are being delivered using our standard service technical components.

    Further engagement with the Solution Technical Lead & Standard Service Technical Leads teams within the Division will be required.

    The individual will be expected to manage their own work (and that of others where appropriate) within agreed frameworks, drawing on support where appropriate from the Technical Delivery Manager who has overall responsibility for the Work package.

    The individual will be expected to manage their own work (and that of others where appropriate) within agreed frameworks, drawing on support where appropriate from the Technical Delivery Manager who has overall responsibility for the Work package.

    The Role : The Role :

    The Role :

  • You will work with the Technical Delivery Manager to understand the needs of business and produce designs & solutions for each work package.
  • You will work with the Technical Delivery Manager to understand the needs of business and produce designs & solutions for each work package.

  • Liaise with other IT professionals (e.g. Sector Leads, Standard Service Technical Leads) to design solutions for business operations.
  • Ensure compliance to solution architectural design in the implementation of projects
  • Provide design leadership to the Technical Delivery team to ensure delivery is in line with the design.
  • Provide Delivery execution support to the delivery team, supporting the change control process throughout the work package.
  • Explain technical issues and IT solution strategies to stakeholders and other IT professionals as required in support of solutions.
  • Support Technical Delivery Managers and partners to ensure that solution milestones are accomplished as per the work package plan.
  • Review the proposal of vendors and suppliers to ensure that quality inputs are deliverable, aligned to Sector Roadmaps and compliant with standard services.
  • Review the proposal of vendors and suppliers to ensure that quality inputs are deliverable, aligned to Sector Roadmaps and compliant with standard services.

  • Describing the design of the solution in sufficient detail for work to be planned, discussed and clearly understood by the business users.
  • Describing the structure of solution to a business problem, which may include several applications and technologies.
  • Required Technical & Professional skills :

    Required Technical & Professional skills :

  • A degree in IT related discipline is required along with an understanding of modern IT Infrastructure, applications and Cloud based technologies.
  • A degree in IT related discipline is required along with an understanding of modern IT Infrastructure, applications and Cloud based technologies.

  • You must be good at offering solutions to problems, along with being an analytical thinker and logical in approaching issues.
  • You will have effective communication skills that enables you to convey complex technical details to clients in a straightforward manner.
  • You will have up-to-date technologies exposure.
  • You will need to identify technical issues and design solutions to fix them, gathering and assimilating information.
  • Ability to be adapt and prioritise.
  • Ability to work under pressure and meet deadlines.
  • Ability to think ahead and anticipate problems, issues and solutions.
  • Ability to build from good relationships with clients / operational managers and colleagues.
  • Good knowledge of quality standards, legislation and best practice.
  • Qualifications in Architectural principles
  • Additional / special features of the role :

    Additional / special features of the role :

    Basic level clearance will be required with some instances of SC level clearance depending upon the Business areas.

    Basic level clearance will be required with some instances of SC level clearance depending upon the Business areas.

    On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement.

    We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

    Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

    For help with your application please contact 0345 010 4000.

    On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement.

    We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

    Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

    For help with your application please contact 0345 010 4000.

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