Night Guest Services Manager
Hampton by Hilton Stockton on Tees
4d ago

Ready to take the next step in your career and Go Beyond?

We are now recruiting an experienced Night Manager to join the team the fantastic Hampton by Hilton, Stockton-on-Tees.

As Night Manager , you will be responsible for ensuring the safety and security of hotel guests and staff during the night in line with Interstate core values :

Do The Right Thing" - Ensure a minimum of 2 security checks are carried out on each shift, with emphasis on fire safety and overall security of the building

Be Your Best Self" - As an ambassador to the hotel, you will use your ecxpertise to deliver a first-class service to all guests at all times

Think Like A Guest, Act Like An Owner" - Conduct the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy.

Think We, Not Me" - Recruit, train and develop the Night team to ensure we Win Through Our People and provide an exceptional guest experience.

To be successful in this role, you will have experience in a Supervisory position within the Night team in a similar environment.

With a flair for hospitality, you will be passionate about providing an exceptional guest experience and living through our brand standards.

It goes without saying that you will be flexible, highly organised, and have the ability to manage teams at all levels.

This role involves checking guests in & out, serving drinks on the bar, basic cooking skills for 24 hour menu, cooking breakfast and setting breakfast room up, serving guests, clearing tables, washing pots, general cleaning duties, re-stocking of bar and kitchen.

Completing Night Audit and sending daily reports to our finance department. Safety and security of the hotel, our guests and team.

It is very much a hands on role with the emphasis on helping on all Departments. All team are cross trained across all Departments.

In return we have an industry leading salary and benefit package. We pride ourselves on investing in your ongoing career development within this fantastic brand, working in partnership with Interstate Hotels & Resorts, the Global third-party management company of choice.

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