Windows Operations Analyst
Kew Gardens
Great Britain
11h ago

Kew is the world’s leading botanic gardens, at the forefront of plant and fungal science, a UNESCO World Heritage Site and a major visitor attraction.

We want a world where plants and fungi are understood, valued and conserved because our lives depend on them.

We use the power of our science and the rich diversity of our gardens and collections to provide knowledge, inspiration and understanding of why plants and fungi matter to everyone.

Working as part of the IT Infrastructure department, within the IT Directorate, the team ensures effective development, operation, administration and maintenance of RGB Kew’s computer systems and network, with prime emphasis on providing technical support for Windows server / client environment and Office 365 cloud services within Kew and Wakehurst, including remote assistance as necessary.

You will also provide day-to-day support to End Users across Kew, in line with our established IT incident management, service request management, change management and problem management processes.

You must be a personable and a proactive communicator with a background / passion for IT.

To be successful in this role, you'll need to have experience / knowledge of working within a forward facing Customer Service environment within an IT environment preferably using ITIL principles.

The position involves a high degree of face-to-face client contact as well as collaboration with other teams and departments to provide best in class services.

You will be based at Kew Gardens, however this position will also involve travel to Wakehurst, West Sussex.

The salary will be £30,981 - £36,941 per annum, depending on skills and experience.

We offer a fantastic range of benefits including a broad range of Learning and Development opportunities, with access to the Civil Service training curriculum, generous annual leave entitlement for new starters, family friendly policies, a choice of competitive pensions and flexible benefits scheme.

If you are interested in this position, please submit your application through the online portal, by clicking Apply for this job .

We are committed to equality of opportunity and welcome applications from all sections of the community. We guarantee to interview all disabled applicants who meet the essential criteria for the post.

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