About the role
The position is primarily responsible for providing a security presence whilst remaining alert and focused. You will be part of an enthusiastic, committed and customer focused team.
You will be responsible for providing exceptional customer service to all our customers, and you will also build strong relationships with your internal stakeholders.
The role involves providing a physical presence on urban train services and at train stations across the Perth train network, inspecting passenger tickets and issuing infringements when appropriate.
Candidates will be required to commit and successfully complete two weeks of training with our client between before proceeding to employment.
Training will be run from 1 - 12 November 2021.
Due to the Covid-19 pandemic and the shortage of staffing, attractive retention bonus to be paid to all attendees of the November course at 6 & 12 months of service.
Desired Skills and Experience
As a Revenue Protection Officer your primary areas of responsibility include, but are not limited to :
Performing static and patrol duties across the Perth train network
Inspecting passenger tickets
Issuing of infringements in accordance with policies and training
Customer service duties such as answering queries from the public, providing directions etc.
Resolving conflicts and disputes where required
Completing incident reports where required
Assisting Transit Officers when requested
Skills and Experience
Current WA Security license
Current Senior First Aid Certificate
Certificate II in Security Operations
Current WA Driver’s License
Valid and unrestricted working rights
A current National Police Clearance no more than three (3) months old
Previous security experience is preferred
The successful candidates will also have :
Excellent communication and interpersonal skills, including neat and legible hand writing
Advanced conflict and dispute resolution skills and self-control
High standards of presentation and grooming
The ability to work with minimal supervision and within a team environment
Integrity and sound judgement
Ability to patrol and walk for up to 10 hour shifts
Our employees enjoy working with MSS because we :
Have a high people and culture focus;
Offer extensive development and progression opportunities;
Provide stability and certainty in a role;
Work collaboratively together and are high achievement focused;
And because we know how to have fun whilst getting the job done.