Job Description :
Online Implementation Specialist Permanent London
This is a great opportunity for an Online Implementation Consultant / Specialist to join one of the leading Travel Management companies in London.
This role would suit someone who has experience supporting Online Booking tools and would like to move into implementation or already has some experience in implementing clients on OBTs.
The ideal candidate has a good understanding of the end-to-end TMC business process and excellent knowledge of Galileo.
Job Responsibilities :
Project Manage the implementation of Online Booking tools for new and existing clients
Provide client and staff training, both one-on-one and classroom based
Escalate & manage 3rd level of support with suppliers
Collate details of errors and forward to the relevant departmentsTrack progress on the query and keep the client and team informed
Keep up to date with new product releases and communicate to key personnel where necessary. Share knowledge and experience
Testing new client configuration / booking tools
Ensure all documentation for Online Booking tools and implementations are up to date and distributed where applicable.
Assist with ad-hoc projects as necessary and undertake any other reasonable duties / responsibilities as requested by your reporting line manager in a professional and timely manner.
Ensure client and company confidentiality at all times.
Work as part of a team and to communicate effectively with others.
Attend any necessary training courses to ensure professional and personal development in the role.
Knowledge and Experience requirements
Support and / or implementation experience with at least Concur or Cytric and any or all of the following Online tools
Evolvi, Trainline, Conferma, Trainline, Hotelzon
A strong knowledge of Galileo or Sabre
Good understanding of Business Travel (at least 3 years experience)
Ability to systematically analyse errors and find / suggest solutions
Ability to influence and negotiate with internal and external stakeholders
Strong knowledge of MS Office, in particular Excel (formulas, pivot tables, etc)
Have project management experience.
Job Location : London GB