Reporting Analyst
Hcpint
London, GB
3d ago

Do you have an Analytical background and want to work within the automotive industry?

Our established client is recruiting a Reporting Analyst for their globally renowned company in the heart of Surrey! This is an exciting opportunity for someone with an analytical mindset who is readily able to take the responsibility to make decisions and deliver complete customer satisfaction.

About You :

You will be required to have strong Microsoft Office Skills

Strong Excel Skills are essential

Being Data Rational and having a Business acumen will hold you at an advantage

Prioritisation skills will allow you to keep on top of your work and stay organised

If you have some previous experience with Reporting you may be considered

The Role : You will be :

  • Supporting the Team Leader with analysis and reporting
  • Finding solutions to issues and tracking them through reporting
  • Maintaining systems for recording business and voice of customer
  • Working in conjunction with all CANS teams to provide operational support during busy periods
  • Designing and developing metrics, reports and analysis, to drive the main business decisions
  • Examining the reports to resolve and locate errors including root cause analysis
  • Ensuring data and calculations are accurate
  • Performing with high quality, accurate and courteous levels of service using a variety of contact media
  • Responding to all enquiries effectively, achieving a positive solution wherever possible
  • The willingness to empathise with callers and communicate a positive image of the brand
  • Salary & Benefits

    Like to keep fit? There is a heavily subsidised gym on site for you to use at no extra cost

    Free on-site parking is available to all employees

    Once you join the company, you will be part of the company pension scheme

    Alternatively, if you are looking for customer facing roles in a dealership environment, click here.

    HCP International is acting as an Employment Agency in relation to this vacancy.

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