Brand Trainer
Marston’s
Nationwide, UK
4d ago

A rare and exciting opportunity to join the original family of iconic bars with a long history in some of the most stunning locations and landmark buildings across the UK.

Pitcher & Piano first opened its doors on the Fulham Road in London back in 1986 and ever since we have been passionate about maintaining our fantastic culture and work ethic to develop one of the most recognised bar brands on the high street.

Our mission is simple; deliver the best cocktails and drinks range, produce quality fresh food, make sure every guest has a great time and ensure every experience is as memorable as the last.

This exciting role will allow you to combine your skills and expertise in the industry to contribute to the ongoing success of Pitcher & Piano.

Reporting to the Head of Operations you will be responsible for ensuring that Brand and service standards remain consistently high.

This is a fast paced and varied role where, as Brand Trainer you will work alongside a passionate and hard-working team, playing a pivotal part in developing the people that help run this nationally recognised group of bars.

Creating an outstanding guest experience will be at the heart of what you do every day and it’s important that you share our beliefs and standards for excellence to enable us to deliver fantastic results.

In short, we want an enterprising go-getter who’ll help us continue to grow Pitcher & Piano.

We can guarantee no two days will be the same with plenty of variety in this highly sought-after role - we’re looking for a hardworking Brand Trainer who also knows how to have fun and celebrate success with their teams.

Come and be part of the Pitcher & Piano family.

Our Head of Office is based in Birmingham, however this role is mobile based’ with a geography that covers England & Wales.

Job Role

  • Ensuring high brand and operational standards are consistently achieved
  • Analysing potential gaps in learning and proposing solutions across Pitcher & Piano
  • Run bespoke training to support the development of our teams
  • Inducting new managers to the business
  • Organising of training plans for managers and seeing them through with review meetings
  • Assist with the organisation and delivery of training for new openings and refurbishments; including training plans, on and off-site training itself and post-opening support
  • Create and deliver new training materials for workshops and courses
  • Assist with the delivery of brand initiatives such as new menu roll outs and management systems
  • Manage projects within agreed budgets and deadlines sometimes working with other stakeholders
  • Engaging the team and using different platforms to spread messages and be a brand ambassador
  • The Ideal Candidate

  • Experience working in a busy and successful hospitality environment
  • Has an aptitude to train, coach and develop individuals and groups
  • Ability to give feedback in a constructive way to help teams deliver a great guest experience
  • Has genuine passion for the industry, delivering excellent guest experience and developing teams
  • Demonstrate high standards and brand awareness
  • Has the ability to communicate clearly and effectively with our teams
  • Be confident and influential, with the ability to get things done whether tasked to work individually or as a team
  • Must be flexible to work evenings and weekends with overnight stays in line with the nature of the role
  • Must have a valid driver’s license
  • Must be able to travel to the Head Office in Birmingham frequently as well as extensive travel across the country
  • What you get in return :

  • Support and high-level core training
  • 25 days annual leave plus bank holidays with the ability to buy and sell holiday
  • 20% off in Marston’s pubs and accommodation through our Privilege Card
  • Marston’s Rewards Programme (discounts with major retailers)
  • Company Contributory Pension Scheme
  • Generous Car Allowance
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