4d ago

Further Job Details

Here at Allianz UK, everyone brings their own expertise and enthusiasm to work, to enable customers to make the right insurance decisions to meet their needs.

We’re passionate about helping our customers and employees move on and up in life and business.

We nurture and invest in talent to ensure that great people build great careers with us. There’s a variety of different career opportunities which enable people to fulfil their potential and we provide an award-winning range of training, recognised in 2015 by Investors in People (IIP) with a Gold level accreditation.

Other prestigious industry awards we have won include General Insurer of the Decade at the British Insurance Awards 2014.

Position Description

This is an excellent position for a highly motivated and enthusiastic individual to join our Small Business Team in Maidstone.

You will be working with a team of insurance professionals who are recognised as experts within their field. To work as part of this successful and dynamic team, you will be customer focused and team oriented in order to deliver an excellent customer journey.

Your main role is to meet all business targets in relation to the servicing of Broker and Client accounts and queries ensuring you underwrite within defined parameters in a consistent and profitable manner.

You will be given opportunities to seek new business, develop existing relationships and renew existing cases. You will need to use your strong analytical and communication skills, as well as technical knowledge to influence our brokers and develop strong trading relationships.

On a daily basis, you'll ensure customer satisfaction by building rapport and provide excellent service to external and internal customers and in the long term, ensure customer retention.

We offer a great environment to support and nurture personal and technical development, including participation in our award winning underwriting academy.

Alongside this you will learn to underwrite Allianz products and develop your trading and soft skills over the course of an 8 week induction programme.

After this time, your development will continue with further specialist training.

Key responsibilities

Handle general customer queries via the telephone and in writing within agreed service standards. Underwrite new business and or renewals and mid-term adjustments.

Take referrals from other underwriters where appropriate and within own authority level

Negotiate within authority and referring where appropriate to maximise customer retention including persuading, influencing and convincing customers of the benefits of an opposed course of action.

Anticipate likely objections and build effective responses

Skills & Experience

  • Have a proven knowledge of underwriting, customer service and risk analysis skills.
  • A good level of numerical and verbal reasoning skills.
  • A sound understanding of the UK general insurance market.
  • Previous Underwriting experience is desirable.
  • Past experience of working within a Broker or within the Commercial insurance sector is desirable.
  • Practical knowledge of MS Office and MS Outlook.
  • GCSE Maths and English or relevant equivalent experience.
  • CII Diploma in Insurance or significant progress towards.
  • Have strong decision making ability.
  • Be able to demonstrate your level of underwriting knowledge at interview.
  • Have a positive and enthusiastic attitude.
  • Be self-motivated, focused and able to prioritise your own workload.
  • Be resilient and able to work under pressure.
  • Apply
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