Sr. Representative, Client Processing
BNY Mellon
Manchester, Greater Manchester, United Kingdom
1d ago

Description

  • Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.
  • e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.

  • Performs complex operational tasks in a product or functional area.
  • Conducts independent analysis and policy interpretation.
  • Performs complex, manual processing of updates to client accounts or company records.
  • Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.
  • Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
  • Identifies, investigates and resolves problems in client accounts or company records.
  • Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.
  • Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.
  • Review and check work of other Client Processing Support staff and help resolve escalated issues.
  • May be responsible for allocating and checking work of other team members.
  • May be responsible for specific supervisory review and approval actions.
  • Responsible for the quality and completion of own work.
  • Qualifications

  • High school / secondary school or the equivalent combination of education and experience is required.
  • Bachelors degree preferred.
  • 5-7 years of total work experience preferred.
  • Experience in brokerage processing preferred.
  • Applicable local / regional licenses or certifications as required by the business.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form