System Support Officer
SeaTec
Glasgow, GB
11h ago

Who are V.Group

  • At V.Group, our ambition is to drive the transformation of our industry and to be the leading global provider of marine support services.
  • Our values (The 5 C’s We Care, We Collaborate, We Challenge, We are Consistent, We Commit and Deliver) are at the heart of everything we do and describe how we work and the promises that we make to our customers and each other.
  • We only succeed if we are enabling our customers to be successful - we aim to be a standard setter, shaping the future. We aim to work as one global team, easy to do business with and providing a consistently high level of service.

    We are always interested to speak with talented individuals - people who will demonstrate our values and deliver great service for customers, whether external or internal.

    Overall Purpose of The JobTo provide a high level of Support for the systems within the Group. Communicating with end users and helping to resolve any problems they have.

    Work within the structure of the IT department and maintain a professional level of behaviours.

    To travel to both vessels and offices when required and provide the necessary support. Work within the Support infrastructure and carry out the duties required from helpdesk support to project support.

    Work within the SLA’s of external and internal customers.Key Responsibilities and Tasks

  • Supporting all VGroup Business Systems , these include in house applications and off the shelf applications used by VGroup
  • Strictly adhere to the policies and procedures put in place by the VGroup VMS and IT policy documents.
  • Provide telephone and remote support as part of the global team and maintaining a professional manner when dealing with users and peers.
  • Working with the servicedesk system to update users during the lifecycle of the request and resolve or escalate as required.
  • Attending Vessels to provide IT support to the on-board systems. Provide Telephone support to Vessels.
  • Supporting all aspects of hardware used within the Group.
  • Enforcing the IT security policy and procedures.
  • Attending remote Office Visits and providing the support required.
  • Helpdesk administration as required
  • Work within SLA laid down by IT management.Required ExperiencePersonal
  • Good inter personal skills and the ability to interact with end users.
  • Good Communication skills are essential.
  • Hardware

  • A high level of knowledge of Desktops and Laptops
  • A high level of Knowledge of Printers
  • A moderate level of knowledge of servers
  • Software

  • Windows 10 Operating system
  • Microsoft Active Directory Administration
  • Microsoft Outlook
  • Microsoft Office all packages
  • Networking

  • A basic level of knowledge of TCP / IP , switches and LAN and WAN topologies
  • A basic level of knowledge of Vessel Communications and systems.
  • Beneficial

    Some knowledge of the following : -

  • Cisco Call manager
  • Trackit Helpdesk or similar
  • Blackberry devices
  • Level of Competence
  • ITIL awarenessWhat can I expect in return?V. Group can offer you a market leading salary and benefits package, in addition to significant opportunities for career growth and personal development.
  • This a great opportunity to join a true leader in the maritime sector - a company that has exciting plans for future growth.

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