The Customer Account Specialist works to resolve customer issues. Partners with Meggitt’s customers to generate product and service orders, while providing expertise in resolving complex customer issues.
Ensures compliance with Meggitt's guidelines, policies and procedures.
Provides excellent customer service through communication, problem resolution and quick turn around
Resolves complex customer issues and maintains knowledge of account information
Ensures customer complaints are resolved effectively, while in compliance with consumer laws, company policy and procedures
Collaborates and works with various departments to meet customer needs and maintains outstanding customer relations
Utilizes appropriate internal systems to organize customer information
Develops improvement plans in response to customer surveys and industry trends
Coordinates with internal departments to resolve and close actions within web database portal, while ensuring compliance with company procedures
Other responsibilities as assigned
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s) and additional hours as necessary
Key Attributes :
Post-secondary degree or equivalent combination of relevant education and work experience that will allow successful performance of job expectations
3 - 5 years of relevant work experience
Ability to provide expertise in resolving complex customer issues
Thorough understanding of standard customer service concepts, practices and procedures
Strong attention to detail, highly organized and ability to multitask
Able to problem solve issues of a more complex nature, using special knowledge to analyzes information and standard practices to make judgments
Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion
Proficient with Microsoft Applications and database management tools
Meggitt is a global engineering group specializing in extreme environment products and smart sub-systems for aerospace, defense and energy markets.
We employ over 11,000 people across manufacturing facilities in Asia, Europe, North America, with regional bases in India and the Middle East.