Desktop Support Engineer
Global Technology Solutions
Kent
1d ago

Detailed Job Specification

We have a fantastic opportunity for a desktop support engineer to join a well-established company in Maidstone.

Duties shall include, but not be limited to :

  • Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts
  • Consulting and instructing users on hardware and software questions / issues Collaborate with other IT Services Data Center and Network Infrastructure teams Install, maintain and upgrade equipment and its associated infrastructure
  • Run diagnostic tests to isolate system problems as well as proactive activities MS Office (Windows and Mac) software. Details will be agreed during Transition
  • Microsoft), Apple Remote Desktop, VNC
  • Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within SLA
  • Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads,Macbooks, Laptops Details will be agreed during Transition
  • Hands and feet support for Server, Storage, Backup Network equipment and IPT end points
  • Troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams
  • Support of administrative activities and tasks
  • Perform install and configuration activities and tasks of system components
  • Support Clients in second level support when dispatched by NTT Data
  • Technician will update designated ITSM tool with current status and work effort
  • Must have proven customer service background. Good communication skills.
  • Needs to interact with the Customer Site Contact in advance of service delivery
  • Assist in resolving technical escalations that arise during service delivery
  • Required Skills :

  • Microsoft certified System Administrator in XP / WIN 7 / Win 10
  • Experience supporting HP, Canon and Xerox printers
  • Good working knowledge of Active Directory
  • 2+ years’ experience providing technical support in a fast paced and constantly changing environment up to executive management level.
  • Excellent customer service and communication skills including providing VIP support
  • Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 10 and O365
  • Support video conferencing units.
  • Support of mobile devices
  • Hands and feet support for Server, Storage, Backup & Network equipment
  • Experience in troubleshooting basic application issues, and also deeper diagnosis under direction from remote teams
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Proven experience utilizing data and settings migration, imaging, application installation, and technologies
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • Experience with Remote Support technologies such as Remote Desktop
  • So if you are a desktop support engineer looking for your next exciting contract please apply today!

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