Trading since 1989, we're the UK's largest provider of property risk expertise and residential surveying services. To put it into numbers, we complete more than one property inspection every 12 seconds and employ over 600 surveyors from Land’s End to John O’Groats.
This gives us the flexibility to offer nationwide coverage combined with invaluable local knowledge.
We're part of the , which includes household names and , as well as the mortgage network . We work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
A vacancy has arisen for a full time administrator to join the Panel Supplier Management team at Lahnstein House in Kettering.
The role requires strong attention to detail with excellent communication skills and a professional telephone manner.
If you're organised, take responsibility for your workload and pride yourself on making sure that every customer journey is 10 out of 10, then you are exactly what we're looking for!
Duties will include :
Manage panel suppliers to ensure compliance with required criteria
Ensure all panel suppliers are compliant with RICS professional indemnity criteria and the lenders' requirements
Ensure all scheduled due diligence checks are completed
Distribute lender guidance and panel application packs as required
Maintain the relevant databases ensuring all data is accurate
Escalate, as appropriate, any suppliers who do not meet the minimum due diligence / governance criteria
Identify postcode areas with no coverage and ensure potential panel suppliers are identified
Liaise with panel suppliers to ensure maximum availability is maintained and maximum SLA is maintained
Work with Work Allocations when required to find alternative panel suppliers to help with ad hoc jobs
Act as a point of escalation as and when required to resolve issues with panel suppliers
Adhere to and manage client report audit processes
Provide cover for areas of central operations as and when required
Ensure company data protection policy and security processes are adhered to
Excellent communication and persuasion skills, with an ability to build rapport quickly with customers and colleagues in the field
Previous customer service and administrative experience
Logical thinking and an aptitude for problem solving
Strong prioritisation skills, focused on meeting targets
Ability to be part of a team, working in collaboration with your colleagues
Strong literacy and numeracy skills
Flexibility with regards working hours
If you feel you match our requirements and are looking for your next career challenge, or for a confidential discussion on the full details of this role please contact Loren Worrall on 07800705566 or recruitment esurv.
co.uk alternatively apply with your CV and covering letter for a quick response.